Error C000009c occurs when you use Kinect

You see the following error code and message when using a Kinect game:

C000009c

This may mean that there’s a problem with your Kinect sensor.

Solutions

To resolve this problem, try the troubleshooting steps at “A problem has occurred with your Kinect sensor” error.

If this didn’t resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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