Error C00000C2 occurs when you try to use your Kinect sensor

You see the following error code when you’re using your Kinect sensor and the light is red:

C00000C2

This may mean that your sensor is not connected properly, or your console software might need updating.

Solutions

To resolve this problem, try the following solutions:

Solution1: Update your console software

picture
  1. Insert a Kinect game disc.
  2. Start the game from the Xbox Dashboard.
  3. If your console software needs updating, you'll get the following message:
    Update Required: An update has been found. To apply this update, you must restart your console.
  4. Select Yes, Restart to install the update.

Solution 2: Check the cables

  • Xbox 360 E console:
picture
  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor into the AUX port on the back of the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.
  • Xbox 360 S console:
picture
  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.
  • Original Xbox 360 console:
picture
  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  3. Make sure the USB connector is plugged into the back of the console.
picture

The light located near the middle of the cable should be green.

No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you still don't see a green light, your cable needs to be replaced. You can order a replacement cable from the Xbox Online Service Center (sign in with your Microsoft account). Console registration may be required.

  1. Turn on the console.

If these steps didn’t resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error C00000C2 occurs when you try to use your Kinect sensor" issue you were reading about or a different issue?