Error C0051207 occurs when using the Xbox 360 Kinect Sensor

You see the following error code and message when you try to use the Kinect sensor that is attached to your Xbox 360 console:

C0051207

Connect a valid sensor to your console

This may mean that your Kinect sensor is not connected correctly.

Solution

To resolve this problem, try the following solutions.

Solution 1: Make sure the Kinect sensor is plugged in correctly

Use the following steps for your version of the Xbox 360 console.

The Xbox 360 E console:

Make sure the Kinect sensor is plugged in correctly and try again.

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  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.

Xbox 360 S console:

Make sure the Kinect sensor is plugged in correctly and try again.

picture
  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.

Original Xbox 360 console:

Make sure the Kinect sensor is plugged in correctly and try again.

picture
  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  3. Make sure the USB connector is plugged into the back of the console.
  4. The light located near the middle of the split cable should be green.
    If the green light is not on, try plugging the cable into another outlet to make sure the cable is working properly.
picture
  1. Turn on the console.

Solution 2: Replace the cable.

If you still don't see a green light after plugging the cable into another outlet, your cable needs to be replaced. You can order a replacement cable from the Xbox Online Service Center (sign in with your Microsoft account). Console registration may be required.

If this solution doesn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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