Error D000-0120 occurs after you download a Kinect sensor update

You see the following error after you download an update for your Kinect sensor:

xxxx-xxxx-xxxx-xxxx-D000-0120
Note The “x” digits in the sequence vary.

This may mean that the sensor has experienced a hardware failure.

Solution

To resolve this problem, register your Kinect sensor (if you haven’t already) and request a replacement Kinect sensor.

If you keep experiencing the problem, contact Xbox Support.

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