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Xbox 360 error codes

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Xbox hardware error codes

If there's a hardware problem with your Xbox 360 console, your TV might display an error message with a three-character code, such as System Error E74. If this happens, locate the error code in the following table to find out what to do.

Note If you don’t see your error code listed on this page, search for it on the Error & Status Code Search page.

Original Xbox 360 console Xbox 360 S console
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Error code

Original Xbox 360 console

Xbox 360 S console

E01 – E63, E65

Use our Flashing Lights Wizard. Choose one flashing light as the problem and follow the steps in the solution.

Try the following steps:

  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the problem, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

E64

Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

E66

If you get this message and error code, the Xbox 360 console you’re using has been modified or tampered with. This means that the console is no longer able to connect to Xbox Live, download system updates, or play new games that require system updates.

For more information, go to Error E66 occurs and one red light flashes when you use an Xbox 360 console.

If you get this message and error code, the Xbox 360 console you’re using has been modified or tampered with. This means that the console is no longer able to connect to Xbox Live, download system updates, or play new games that require system updates.

For more information, go to Error E66 occurs and one red light flashes when you use an Xbox 360 console.

E68, E69

Use our Flashing Lights Wizard. Choose one flashing light as the problem and follow the steps in the solution.

Try the following steps:

  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.
  4. If the system error message is not displayed with the hard drive removed, your hard drive may be experiencing a hardware failure. Order a new Xbox 360 Hard Drive from our Xbox Online Service Center (sign in with your Microsoft account). Console registration is required to replace a hard drive under warranty.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

E70, E71, E73

Use our Flashing Lights Wizard. Choose one flashing light as the problem and follow the steps in the solution.

Try the following steps:

  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

E74

Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

E75 – E99

Use our Flashing Lights Wizard. Choose one flashing light as the problem and follow the steps in the solution.

Try the following steps:

  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

E81, E82

Use our Flashing Lights Wizard. Choose one flashing light as the problem and follow the steps in the solution.

Try the following steps:

  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 warranty and registration FAQ.

Xbox disc read errors

Messages

What to do

  • This disc is unreadable.
  • To play the disc, put it in an Xbox 360 console.
  • Unrecognized disc.
  • “Reading” and then “Open tray.”

Use the Xbox 360 Disc Drive Solution.

Console software update errors

You may get an error while updating your console software. Or, you may receive an error after you update your console software. For example, when you try to play a DVD, you may receive an error message similar to the following:

Some Xbox features are missing or corrupt. A system update is required to replace them. Your console will now restart.

If you experience any of these issues, see Troubleshoot problems with an update to your Xbox 360 console.

Kinect sensor errors

If you get an error while using your Kinect sensor, see Kinect sensor error messages on Xbox 360.

Other errors

If you receive an error code or status code that isn’t mentioned in this article, try searching for it on the Error & Status Code Search page.

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