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Xbox 360 error codes

Xbox hardware error codes

If there's a hardware problem with your Xbox 360 console, your TV might display an error message with a three-character code, such as System Error E74. If this happens, locate the error code in the following table to find out what to do.

Original Xbox 360 console Xbox 360 S console
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Error code Original Xbox 360 console Xbox 360 S console
E01 – E63, E65 Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution. Try the following steps:
  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the problem, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.
E64 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.
E66 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.
E68, E69 Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution. Try the following steps:
  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.
  4. If the system error message is not displayed with the hard drive removed, your hard drive may be experiencing a hardware failure. Order a new Xbox 360 Hard Drive from our Xbox Online Service Center (sign in with your Microsoft account). Console registration is required to replace a hard drive under warranty.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? Please see Xbox 360 repair: Frequently asked questions.
E70, E71, E73 Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution. Try the following steps:
  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.
E74 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions

 Your console needs to be repaired. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.
E75 – E99 Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the steps in the solution. Try the following steps:
  1. Disconnect and reconnect all accessories.
  2. Remove the hard drive.
  3. Remove any USB flash drives.

If these steps don’t resolve the issue, you’ll need to request a repair. Sign in to request a repair or learn more about how to get your console repaired.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.
E81 Contact Xbox Support. Contact Xbox Support.

Xbox disc read errors

Messages What to do
  • This disc is unreadable.
  • To play the disc, put it in an Xbox 360 console.
  • Unrecognized disc
  • “Reading” and then “Open tray”
Use our Xbox Disc Drive Solution.

Console software update errors

You may get an error while updating your console software. Or, you may receive an error after you update your console software. For example, when you try to play a DVD, you may receive an error message that resembles the following:

Some Xbox features are missing or corrupt. A system update is required to replace them. Your console will now restart.

If you experience any of these issues, see the Troubleshoot console software update problems page.

Kinect sensor errors

If you get an error while using your Kinect sensor, see Kinect sensor error messages.

Other errors

If you receive an error code or status code that isn’t mentioned in this article, try searching for it on the Error Code Lookup page.

Related Issues

Flashing Red Lights Solution
Xbox Disc Drive Solution
Kinect sensor error messages
r8102-157-3030

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