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One red light on an original Xbox 360 console

Symptoms

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One light flashes red around the power button on your original Xbox 360 console.

You might also see the following error message on your television screen or monitor:

System Error. Contact Xbox Customer Support.

This message is followed by an error code in the format of Exx, where xx is a two-digit number.

Note If you see error code "E74" on your screen, please see E74 error message.

Things to try

Things to try

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Solution 1: Disconnect and reconnect all cables
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Solution 2: Remove the hard drive
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Solution 3: Disconnect memory units or USB flash drives
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Solution 4: Request a repair

Solution 1: Disconnect and reconnect all cables

  1. Turn off your Xbox 360 console.
  2. Unplug all memory units, controllers, and accessories from your console.
  3. Unplug everything from the back of your console, including power and video cables.
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  1. Turn on your console.

If the power button of your Xbox 360 console still flashes one red light, try the next solution.

Solution 2: Remove the hard drive

To see whether the problem involves the Xbox 360 Hard Drive, temporarily remove the hard disk drive. If your Xbox 360 console does not have a hard drive, go to solution 3. To remove the Xbox 360 Hard Drive, follow these steps:

  1. Turn off the console.
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  1. Turn on your console.

If these steps resolve the issue, reattach the hard drive to verify that the error occurs only when your Xbox 360 Hard Drive is connected.

If the power button of your Xbox 360 console still flashes one red light, try the next solution.

Solution 3: Disconnect memory units or USB flash drives

  1. Turn off your Xbox 360 console.
  2. Unplug any memory units or USB flash drives attached to your console.
  3. Turn on the console.

If these steps resolve the problem, reattach the memory unit or USB flash drive to make sure the error occurs only when it is connected. If this is true, order a replacement memory unit or use another USB flash drive.

If the power button of your Xbox 360 console still flashes one red light, try the next solution.

Solution 4: Request a repair

If the previous steps do not resolve the single flashing red light issue, there are no additional troubleshooting steps. Your original Xbox 360 console must be repaired at our service center. Start the repair process online .

Related Issues

Flashing red lights on your Xbox 360 console?
Xbox 360 console error codes
Xbox 360 repair: Frequently asked questions

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