"This disc is unreadable" error occurs when you use a Games on Demand game

Problem

You see the following error message when you try to play a Games on Demand game on your Xbox 360:

This disc is unreadable. It may be the wrong region for this console. Match the region of the disc to the console. Clean the disc with a soft cloth. Restart the console. For more help, go to www.xbox.com/support.

This problem can occur if your Xbox 360 console can’t read game files on the hard drive.

Solution

You may be able to resolve this problem by storing the game on a different part of your hard drive. To do this, delete and download the game again. Here’s how:

  1. Select settings, and then select System.
  2. Select Storage, and then select your storage device. For example, select the Xbox 360 Hard Drive.
  3. Select Games and Apps, and then select the Games on Demand game that doesn’t play. Take note of the size.
  4. Select the Games on Demand game, and then select Delete.
  5. Go to the Games Store and download a game demo or other content that is approximately the same size as the Games on Demand title.

    Note Game demos are a no-cost way to add content to your hard drive.

  6. Press the Guide button on your controller.
picture
  1. Select Settings, and then select Account.
  2. Select Download History.
  3. Select the Games on Demand game, and then select Download Again.
  4. Once it’s downloaded, play the Games on Demand game.

If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

Contact Support

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the ""This disc is unreadable" error occurs when you use a Games on Demand game" issue you were reading about or a different issue?