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"This disc is unreadable" error occurs when you use a Games on Demand game

You see the following error message when you try to play a Games on Demand game on your Xbox 360:

This disc is unreadable. It may be the wrong region for this console. Match the region of the disc to the console. Clean the disc with a soft cloth. Restart the console. For more help, go to www.xbox.com/support.

This problem can occur if your Xbox 360 console can't read game files on the disc or on the hard drive.

Solutions

Solution 1: See the Xbox 360 Disc Drive Solution

If you see this error when you try to play a game from a disc, go to the Xbox 360 Disc Drive Solution.

Solution 2: Delete and reinstall the game

To do this, delete and download the game again.

Note Deleting and reinstalling the game will not remove your saved game data from your account.

Here's how:

  1. Select settings, and then select System.
  2. Select Storage, and then select your storage device. For example, select the Xbox 360 Hard Drive.
  3. Select Games and Apps, and then select the Games on Demand game that doesn't play. Take note of the size.
  4. Select the Games on Demand game, and then select Delete.
  5. Go to the Games Store and download a game demo or other content that is approximately the same size as the Games on Demand title.

    Note Game demos are a no-cost way to add content to your hard drive.

  6. Press the Guide button on your controller.
A finger reaches to press the Guide button on an Xbox 360 controller.
  1. Select Settings, and then select Account.
  2. Select Download History.
  3. Select the Games on Demand game, and then select Download Again.
  4. Once it's downloaded, try playing the Games on Demand game.

If you keep experiencing the problem, contact Xbox Support.

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