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Get help with Minecraft on different devices

Overview

Minecraft is a cross-platform game developed by Mojang. Minecraft is available on a wide variety of devices, and getting help can be a little different, depending on which device you have.

How to get help for different versions of Minecraft

  • For help with Minecraft: Xbox One Edition or Minecraft: Xbox 360 Edition, contact Xbox Support.
  • For help with Minecraft: Pocket Edition for Windows Phone, start at the Windows Phone store or contact Xbox Support.
  • For help with the Windows, Mac, or Linux version of Minecraft, visit Mojang Support.
  • For help with Minecraft Realms, visit Mojang Support.
  • For help with Minecraft: Pocket Edition for Apple’s iOS devices, start at the iTunes store.
  • For help with Minecraft: Pocket Edition for Android devices, please start at the Google Play store.
  • For help with Minecraft: PlayStation 3 Edition, PlayStation 4 Edition, or PS Vita Edition, please visit PlayStation Support.

Differences between Xbox versions

Minecraft is available on Xbox 360 as a digital download or as a physical disc. There is no difference between downloadable and physical versions of the game.

The Xbox One edition is available as a digital download through the Xbox Games Store. Compared to the Xbox 360 version, the Xbox One edition of the game provides for larger game worlds with better draw distance and performance.

Playing Minecraft between Xbox and non-Xbox versions

Minecraft: Xbox 360 Edition can only be played with other Xbox 360 consoles on Xbox Live, and the Xbox One edition can only be played online with other Xbox One consoles. There is no cross-platform play between the Xbox editions and the other editions of Minecraft.

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