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Get help with Minecraft on different devices

Minecraft is a cross-platform game developed by Mojang. Minecraft is available on a wide variety of devices, and getting help varies depending on which device you have.

For help with your version of Minecraft, use one of the following links:

Microsoft versions

If you're still unable to resolve the problem, contact Xbox Support.

Non-Microsoft versions

Differences between Xbox versions

Minecraft is available on Xbox 360 as a digital download or as a physical disc. There is no difference between the downloadable and physical versions of the game.

The Xbox One edition is available as a digital download through the Xbox Games Store. Compared to the Xbox 360 version, the Xbox One edition of the game provides larger game worlds with better draw distance and performance.

Playing Minecraft between devices and platforms

You can play Minecraft: Windows 10 Edition Beta with other devices running Minecraft: Pocket Edition, such as Windows 10 and Windows Phone devices. Right now, you can play local multiplayer on Minecraft: Windows 10 Edition Beta. Online play will be available soon for Minecraft: Windows 10 Edition Beta.

Minecraft: Xbox 360 Edition can only be played with other Xbox 360 consoles on Xbox Live. The Xbox One edition can only be played online with other Xbox One consoles. There is no cross-platform play between the Xbox editions and other editions of Minecraft.

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