When you start a game or app, you may see this message:
An update is available for this game from Xbox Live.
Do you want to apply this update now?
Updates to Xbox games and apps download to your Xbox console. Generally, updates are fix bugs, add features, or prepare for new content from Xbox Live.
If an update is available, you receive a prompt to install it as soon as you start the game or app on your Xbox Live-connected console. Most updates are fairly small and install automatically within a few minutes.
Note To update the game or app, your Xbox console must be connected to the Internet and to Xbox Live. If you don’t have access to Xbox Live, you can use the game or app offline, but you can’t update it.
To check the current status of the Xbox Live service, see Service status.
If you receive a connection error, try using the Xbox Live Connect Solution.
You might be able to correct problems related to downloading a game update by deleting the game from your console and then installing it again.
If you’ve installed the game on your hard drive, you will have to install it again after you delete it. If you purchased the game from Xbox Live, you’ll have to download the game again after you delete it. Don't worry, you won’t be charged again for a game you’ve already purchased. For information about how to download content that you‘ve already purchased, see View your Xbox Live download history.
Warning When you delete a game, saved game information is also deleted. So, before you delete a game, copy your saved games to an Xbox 360 Memory Unit or a USB flash drive. For information about how to copy content to a storage device, see Copy, move, or delete Xbox saved games, profiles and avatar items.
Note If you want to see the charges on your Xbox Live account, see Check your Xbox Live billing and download history.
If your Xbox 360 console connects to the Internet through a router or gateway (as opposed to directly through a modem), try connecting the console directly to the modem. Here's how:
If you can download game updates when the Xbox 360 console is connected directly to the modem but otherwise you can’t, there might be a problem with your router or gateway configuration. Contact the manufacturer of your router or gateway for help troubleshooting this problem.
If you still can’t download a game update when you’re using a direct modem connection, and you’ve tried all the other solutions listed above, contact your Internet service provider (ISP) for help.
What happens if I don’t install the update?
You can still play your game even if you don’t install the update. However, you won’t be able to connect to Xbox Live while you play, and you won’t have access to multiplayer or online features.
How do I know if my game is up to date?
Make sure your console is connected to Xbox Live, and then start the game or app. If an update is available, you’ll be prompted to install it. Otherwise you’re up to date and good to go.
Do I have to buy additional content for an update?
No. Although some updates prepare a game for new content, you don’t have to purchase anything to get the update.
I am having a problem with an update.
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