When you start a game or app, you may see this message:
An update is available for this game from Xbox Live.
Do you want to apply this update now?
Xbox games and apps are updated through your Xbox console. Updates are generally released to fix bugs, add features, or prepare for new content that is being released through Xbox Live.
If an update is available, you are prompted to install it as soon as you start the game or app on your Xbox Live-connected console. Most updates are fairly small and install automatically within a few minutes.
Note To update the game or app, you must have your Xbox console connected to the Internet and to Xbox Live. If you don’t have access to Xbox Live, you can use the game or app offline, but you can’t update it.
To check the current status of the Xbox Live service, see Service status.
If you receive a connection error, try using the Xbox Live Connect Solution.
Problems that are related to downloading a game update might be corrected by deleting the game from your console and then installing it again.
If the game is installed on your hard drive, you will have to install it again after you delete it. If the game was purchased from Xbox Live, you will have to download the game again after you delete it. Don't worry: you won’t be charged again for a game you have already purchased. For information about how to download previously purchased content, see View your Xbox Live download history.
Warning When a game is deleted, saved game information is also deleted. So, before you delete a game, copy your saved games to an Xbox 360 Memory Unit or a USB flash drive. For information about how to copy content to a storage device, see Copy, move, or delete Xbox saved games, profiles and avatar items.
Note If you want to see the charges on your Xbox Live account, see Check your Xbox Live billing and download history.
If your Xbox 360 console is connected to the Internet through a router or gateway (as opposed to directly through a modem), try connecting the console directly to the modem. Here's how:
If you can download game updates when the Xbox 360 console is connected directly to the modem but otherwise you can’t, there might be a problem with your router or gateway configuration. Contact the manufacturer of your router or gateway for help troubleshooting this problem.
If you still can’t download a game update when you’re using a direct modem connection and you’ve tried all the other solutions listed above, contact your Internet service provider (ISP) for help troubleshooting this problem.
What happens if I don’t install the update?
You can still play your game even if you don’t install the update. But you will be unable to connect to Xbox Live while you play, and you will not have access to multiplayer or online features.
How do I know if my game is up to date?
Make sure your console is connected to Xbox Live, and then start the game or app. If an update is available, you’ll be prompted to install it. Otherwise you’re up to date and good to go.
Do I have to buy additional content for an update?
No. Although some updates prepare a game for new content, you do not have to purchase anything to get the update.
I am having a problem with an update.
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