Error code xxxx-xxxx-xxxx-xxxx-D000-0120 occurs after you download a Kinect sensor update
Overview
If you see error code xxxx-xxxx-xxxx-xxxx-D000-0120 (the “x” digits in the sequence vary according to several factors, such as region) after you download an update for your Kinect sensor, the sensor has experienced a hardware failure.
Read this page to learn about error xxxx-xxxx-xxxx-xxxx-D000-0120 and what you can do about it.
On this page
Problem
If you get error code xxxx-xxxx-xxxx-xxxx-D000-0120 after you download an update for your Kinect sensor, it means that the Kinect sensor has experienced a hardware failure and must be replaced.
Solution
To resolve this problem, register your Kinect sensor (if you haven’t already) and request a replacement Kinect sensor.
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