Error messages and error code search
If you’re getting an error or status code that doesn’t appear in the list below, try using the error code search tool to look it up.
Learn what to do if you get a Kinect sensor error message.
Learn about error code C000009C and what to do if you see it while using Kinect.
Learn about what error code C00000C2 means and what you need to do if you see it while trying to use your Kinect sensor.
Learn about error code xxxx-xxxx-xxxx-xxxx-D000-0120 and what to do if you see it after you download a Kinect sensor update.
Kinect-console communication errors
Learn what to do if your Kinect Sensor can't move or can’t move enough.
Find out what to do if your Kinect Sensor won't start.
Is your Kinect overheating? Learn what to do if you see a “sensor is too hot” message.
Learn what to do if your Kinect sensor needs to restart.
Learn what to do if you get a message about a Kinect sensor update.
Learn what to do if you get an invalid Kinect sensor message.
Sensor light errors
Find out what to do if you see an Xbox Kinect red light and an error message on your TV.
Read the solution for a continuous Kinect flashing green light. A blinking green light after 90 seconds requires attention.
Learn what the Kinect sensor lights mean and what you should do about them.
Audio and visual interaction errors
Find solutions to common Kinect audio problems.
Kinect microphone not working? Learn what to do if your Kinect sensor cannot hear you or if there are background noise issues.
Learn about Kinect calibration tone problems and how to fix them.
Read how to resolve Kinect facial recognition problems when your Kinect sensor cannot detect your face.
Have a problem with your Kinect body tracking or get an error that says “Kinect can’t see anyone”? Try these solutions.
Learn what to do if Kinect says you are too close or too far away.
No light on your Kinect sensor usually means the sensor isn't connected or the Kinect has no power. Read our Kinect connection support article.
Learn what to do if your Kinect sensor has insufficient power.
Kinect not level? Find out what to do if your Kinect Sensor is not level.
Find out where to get Kinect accessories and replacement parts.
Having Kinect problems? Read our guide to see common Kinect error messages and learn troubleshooting info.
Learn what to do if you get a message about the microphone calibration being busy.
Learn what to do if you there is a problem with your Kinect sensor microphone.
Learn what to do if you have a problem with Kinect or see a Kinect sensor error message.
Learn what to do if you see a Kinect USB connection or Kinect bandwidth error.