How to resolve Kinect body-tracking problems

Kinect tracking problem symptoms

While using your Kinect sensor, you see one of the following error messages:

Player or play space not detected.

Kinect can't see anyone. Please try again.

The Kinect sensor is having trouble seeing you.

Things to try for problems with Kinect body tracking

Try using the Kinect Tuner. Learn how.

If you have already tried using the Kinect Tuner, try calibrating the Kinect sensor. Learn how.

If you continue to get the Kinect body tracking error message after using the tuner and restarting your console, please contact Xbox Support. See the Assistance section at the bottom of this page for more information.

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