No light on the Kinect sensor

Solutions

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If the light on your Kinect sensor will not turn on, it might be because it’s not connected properly. You might also receive one of the following errors:

Sensor disconnected (C000009D)

This game requires a Kinect sensor (C000009D)

The Kinect sensor isn't connected (C000009D)

Kinect is turned off (8000000F)

The Kinect sensor was unplugged (C000020C)

Here’s what to do to fix the Kinect connection problem:

Solution 1: Update your console software

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  1. Insert a Kinect game disc.
  2. Start the game from the Xbox Dashboard.
  3. If your Xbox console software needs updating, you will see the following message:

Update Required: An update has been found. To apply this update, you must restart your console.

  1. Select Yes, Restart to install the update.

Solution 2: Check the cables

Xbox 360 E console

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  1. Turn off the console.
    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
  2. Plug the sensor cable into the AUX port on the back of the console.
  3. Turn on the console.

Xbox 360 S console

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  1. Turn off the console.

    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.

  2. Plug the sensor cable into the AUX port on the back of the console.
  3. Turn on the console.

Original Xbox 360 console

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  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  3. Make sure the USB connector is plugged into the back of the console.
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The light located near the middle of the cable should be green.

No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you still don't see a green light, your cable needs to be replaced. You can order a replacement cable from the Xbox Online Service Center (sign in with your Microsoft account). Console registration may be required.

  1. Turn on the console.

Turn on Kinect Sensor settings

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Kinect Settings.
  3. Select Kinect Sensor, and then select On.

If these solutions don't resolve the problem, the sensor might need to be repaired. To start the online repair process, go to the Online Service Center and click Start Request to request a repair.

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