Error messages when there's no light on the Xbox 360 Kinect Sensor

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You see the one of following error messages and codes when the light on your Kinect sensor for Xbox 360 doesn't turn on:

Sensor disconnected (C000009D)

This game requires a Kinect sensor (C000009D)

The Kinect sensor isn't connected (C000009D)

Kinect is turned off (8000000F)

The Kinect sensor was unplugged (C000020C)

This may mean that your Kinect sensor for Xbox 360 isn't connected properly.

Solutions

To resolve this problem, try the following solutions. If a solution doesn't work, go to the next one.

Solution 1: Update your Xbox 360 console software

Here's how:

  1. Insert a Kinect game disc.
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  1. Start the game from the Xbox Dashboard.
  2. If your Xbox console software needs updating, you will see the following message:

    Update Required: An update has been found. To apply this update, you must restart your console.

  3. Select Yes, Restart to install the update.

Solution 2: Check the cables

Here's how:

  • Xbox 360 E console
  1. Turn off the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
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  1. Plug the sensor cable into the AUX port on the back of the console.
  2. Turn on the console.
  • Xbox 360 S console
  1. Turn off the console.
    Important Remove the power/USB adapter cable if your Kinect sensor came with one.
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  1. Plug the sensor cable into the AUX port on the back of the console.
  2. Turn on the console.
  • Original Xbox 360 console
  1. Turn off the console.
  2. Make sure that the power cord is plugged into a working electrical outlet, and the USB connector is plugged into the back of the console.
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  1. The light located near the middle of the cable should be green:
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No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you still don't see a green light, your cable needs to be replaced. You can order a replacement cable from the Xbox Online Service Center (sign in with your Microsoft account). Console registration may be required.
  1. Turn on the console.
Solution 3: Turn the Kinect sensor on in settings

Here's how:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Kinect Settings.
  3. Select Kinect Sensor, and then select On.

If these solutions don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

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