Kinect sensor error messages
Fix Kinect errors
Find the Kinect sensor light color or error message you're getting in the list below.
Note If you can’t find your error on this page, try searching for it on the error code search page.
Red sensor light
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- A problem has occurred with your Kinect sensor (C000022D)
- A problem has occurred with your Kinect sensor (C00000C2)
- The Kinect sensor can't move enough (C005120A)
- The Kinect sensor has insufficient power (C0051202)
- The Kinect sensor is not level (C0051209)
- The Kinect sensor couldn't start
- The Kinect sensor can't move (C0051201)
No sensor light
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Flashing green sensor light
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General Kinect error messages
- USB bandwidth exceeded (C0051010)
- There's a USB connection problem (C0051011)
- The Kinect sensor is too hot (C0051200)
- The Kinect sensor needs to restart (80000010)
- The Kinect sensor on this console isn't valid (C0051207)
- The Kinect sensor needs an update (C0050006)
- Microphone calibration was still busy from the last time it was run (8AC80001)
- There's a problem with the microphone in your sensor (8AC80008)
- A problem has occurred with your kinect sensor (C000009C)
Body tracking errors
- Player or play space not detected (809B1001)
- Not enough light (809B1002)
- Too much light (809B1003)
- Face obscured (809B1004)
- Face not detected (809B1005)
- Body turned (809B1007)
- No player detected (809B1008)
- Head not detected (809B1009)
- Too far away (809B100A)
- Too close (809B100B)
- Too far left (809B100C)
- Too far right (809B100D)
- Lower body not detected (809B100E)
- Player or play space not detected
Sound-related errors
- Couldn't hear the calibration tone (8AC8000B, 8AC8000C, 8AC8000D)
- Your speaker volume or background noise is too loud
- Kinect couldn't hear the whole calibration tone (4, 8, 16, 32, 64)
- Microphone not detected (809B1080)
- Your room is too loud (809B1081)
- You're speaking too softly (809B1083)
- Your speaker volume is too loud (809B1084)
- Your speaker volume is too low (809B1085)
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