"Kinect Sensor is not level" error on Xbox 360

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You see the following error message when the light on your Kinect sensor for Xbox 360 is red:

Error: The Kinect Sensor is not level (C0051209)

This may mean that your Kinect sensor is not on a level surface.

Solution

To resolve this problem:

  1. Turn off your Xbox 360 console.
  2. Make sure the Kinect sensor is positioned on a flat, level surface.
  3. Turn your console on to see if the problem still occurs.

Note This error can also occur if your Kinect sensor is very hot or cold. In this case, wait for the sensor to reach room temperature (approximately 70°F or 21°C), and then try using the sensor again.

If these steps don't solve the problem, the sensor will need to be repaired. Start the repair process online.

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