Home > Support > Xbox 360, Kinect and Accessories > Restart Kinect sensor

"The Kinect Sensor needs to restart" error

Troubleshooting

The Kinect Sensor needs to restart (80000010)

This message means the sensor is busy. You need to wait 90 seconds before turning off your console or playing a game.

If you see this message on screen and you have waited at least 90 seconds:

  1. Turn off your console.
  2. If your sensor is very cold, wait for the sensor to reach room temperature (approximately 70 °F or 21 °C).
  3. Turn the console on, and see if you have the same problem.

If these steps do not solve the problem, please contact Xbox Support. See the Assistance section at the bottom of this page for more information.

To provide better support, did this solution solve your problem?

Yes
No

Thank you for your feedback

Thanks for Your Feedback

Thank you for taking the time to send us your comments and suggestion about this article. Your feedback is important for us to improve our service.

Provide feedback on this page

Was this information relevant? What can we do to improve this information?
To protect your privacy, do not include contact information in your feedback. 0/255 characters

Assistance

forum.png Xbox Support Forums

Get help from the knowledgeable Xbox Community and official Xbox Support!

 
ambassador.png Chat with an Ambassador

Connect to other Xbox customers like you who know their stuff and want to help.

 
contact_us.png Contact Us

Get in touch with an Xbox Support technician. We are ready and willing to help you!

Contact Us

Would you like to contact Support regarding the ""The Kinect Sensor needs to restart" error" issue you were reading about or a different issue?