The Kinect sensor on this console isn't valid

Troubleshooting Kinect sensor problems

Connect a valid sensor to your console (C0051207) Make sure the sensor is plugged in correctly, and try again.

If you see this error message, try the following steps:

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Xbox 360 S console

  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.

    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.
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Original Xbox 360 console

  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  3. Make sure the USB connector is plugged into the back of the console.
  4. The light located near the middle of the split cable should be green.
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No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support.

  1. Turn on the console.

If these steps do not solve the problem, please contact Xbox Support See the Assistance section at the bottom of this page for more information.

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