"A problem has occurred with your Kinect Sensor" error

If the light on your Kinect sensor is red, the sensor might not be connected properly or your console software might need updating. You might also receive one of the following errors:

A problem has occurred with your Kinect Sensor (C000022D)

A problem has occurred with your Kinect Sensor (C00000C2)

A problem has occurred with your Kinect Sensor (C000009c)

Here’s what to do to fix the problem:

1. Insert a Kinect game disc.
2. Start the game from the Xbox Dashboard.
3. If your console software needs updating, you will see the following message:

Update Required: An update has been found. To apply this update, you must restart your console.


4. Select Yes, Restart to install the update.

1. Turn off the console.
2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
3. Turn on the console.

1. Turn off the console.
2. Make sure the power cord is plugged into a working electrical outlet.
3. Make sure the USB connector is plugged into the back of the console.

The light located near the middle of the cable should be green.

No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support. See the Assistance section at the bottom of this page for more information.

4. Turn on the console.

If these solutions didn't resolve the problem, you'll need to request a repair. How to submit a repair request.