Video Kinect on Xbox 360

Set up Video Kinect

You can use Video Kinect to have live video chats with your Xbox Live friends.

To use Video Kinect, you need...
  • A Kinect sensor or an Xbox Live Vision Camera and headset
  • An Xbox Live membership (a Gold-level membership is required for Xbox 360)
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Set up Video Kinect

You can find and set up Video Kinect from any of the following locations:

  • Go to Social, select Friends, select one of your friends, use the D-pad to go right, and then select Invite to Video Kinect.
  • Press the Guide button, select Chat & IM, and then select Video Kinect.
  • Go to Apps, select Browse Apps, select Social, and then select Video Kinect.

Use Video Kinect

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  1. Sign in to Xbox Live on your console.
  2. Go to apps.
  3. Select Browse Apps, Social, and then Video Kinect.
  4. Select More Friends, and then find someone to chat with.

You can chat with only one friend at a time.

Accept a Video Kinect invitation
When someone invites you to a video chat, a message appears on your TV. To accept the invitation and talk to your friend:
  1. Press the Guide button on your controller.
  2. Select Messages.
  3. Select the message from your friend.
  4. Select Accept Video Kinect Invite to start chatting.

Video Kinect options
To see the Video Kinect options, press the Y button on your controller:

  • Auto Zoom: tracks your movement and centers you on the screen (this is on by default).
  • Kinect Guide: goes to the Kinect Guide.
  • Pause: pauses the video chat.
  • Cancel: cancels the video chat.

Troubleshooting Video Kinect

Can't start Video Kinect chat

If console is having trouble connecting to Xbox Live, try testing your connection:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Network Settings.
  3. Select Wired Network or your wireless network name (if you are prompted to do so).
  4. Select Test Xbox Live Connection. If you experience a connection error, try using the Xbox Live Connection Error Solution.

Video Kinect is not smooth, or the video is not working

Video Kinect is smoothest when you have good room lighting. If the video is not smooth, try increasing your room lighting. Another possibility is that your Internet connection isn’t fast enough. Video Kinect works best if you and your friend have a high-speed Internet connection (at least 540 kilobits per second or Kbps). For the best performance, an upload and download speed of 700 Kbps is recommended. See the Xbox Live Slow Performance Solution for help.

Video works, but there is no audio

If you're using a Kinect sensor to chat, make sure that you disconnect any wired or wireless headsets. Video Kinect works best if you and your friend have a high-speed Internet connection. If you are still having problems, see Troubleshoot problems with Xbox Live chat.

Video Kinect is blocked for this profile

Video Kinect can’t be started if a profile subject to parental controls is signed into your console (child accounts are restricted from Video Kinect by default). To change online safety settings, see Xbox 360 online safety and privacy settings for child accounts.

"Xbox Live Gold Membership required"

If your gamertag has an Xbox Live Gold Membership and you get this message, exit Video Kinect and try starting it again.

Can't see all of your friends

  • You will only see Xbox Live friends when they are online.
  • Do you have more than one Microsoft account? If so, try signing in with your other account to see if your friends are associated with that account. If you want to change the Microsoft account associated with your gamertag, see Microsoft account support.

Still having problems?

If none of the above topics fixes your problem, delete and reinstall Video Kinect. Here’s how:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Storage.
  3. Select your storage device.
  4. Select Games.
  5. Select Video Kinect.
  6. Select each item in the list and then select Delete.
  7. Once the Video Kinect items have been deleted, go back to your Friends list.
  8. Select Invite to Video Kinect to download Video Kinect again.

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