Share this page

Product Warranty and Software License: Xbox 360 E Console and Kinect Sensor Bundle

View the warranty information for your device

Sign in to your Microsoft account to view the warranty information for your device at the Xbox Online Service Center.

LIMITED WARRANTY

BY USING YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY YOU AGREE TO THIS WARRANTY. BEFORE SETTING IT UP, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. Contact Microsoft at http://www.xbox.com/ (800) 4MY-XBOX or (800) 469-9269. This warranty gives You specific legal rights. You may also have other rights which vary from State to State or Province to Province.

If You live in the United States, Section 9 contains a binding arbitration clause and class action waiver. It affects Your rights about how to resolve a dispute with Microsoft. Please read it.

  1. Definitions

    1. “Xbox 360 E” means a new Xbox 360 E console purchased from an authorized retailer.
    2. “Accessory” means a new Microsoft branded Xbox 360 or Xbox 360 E hardware accessory purchased from an authorized retailer. A hard disk drive is an Accessory whether preinstalled or purchased separately.
    3. “Kinect Sensor” means a new Kinect Sensor purchased from an authorized retailer.
    4. "Warranty Period" for Xbox 360 E and Kinect Sensor, means 1 year from the date You purchased it; and for Accessories, means 90 days from the date You purchased it.
    5. “You” means the original end-user.
    6. “Normal Use Conditions” means ordinary consumer use under normal home conditions according to the instruction manual for the Xbox 360 E, Kinect Sensor, or Accessory.
    7. “State” means a State, the District of Columbia, and any other United States territory or possession. “The United States of America” includes all of them.

  2. Warranty

    1. During the Warranty Period, Microsoft warrants, only to You, that the Xbox 360 E, Kinect Sensor, or Accessory will not malfunction under Normal Use Conditions.
    2. This is the only warranty Microsoft gives for Your Xbox 360 E, Kinect Sensor, or Accessory. No one else may give any warranty on Microsoft’s behalf.
    3. IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or Provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to You.

  3. How to Get Warranty Service
    1. Before starting the warranty process, please use the trouble-shooting tips at http://www.xbox.com/en-US (United States) or http://www.xbox.com/en-CA (Canada).
    2. If the troubleshooting tips do not resolve Your problem, then follow the online process at http://www.xbox.com/en-US (United States) or http://www.xbox.com/en-CA (Canada). If You do not have access to the Internet, You can call (800) 4MY-XBOX or (800) 469-9269.
    3. Before sending Your Xbox 360 E, Kinect Sensor, or Accessory to Microsoft for service, be sure to keep a copy of any data You want to save, and delete anything You consider confidential. Microsoft is not responsible for Your data and may erase it.
  4. Microsoft’s Responsibility
    1. After You return Your Xbox 360 E, Kinect Sensor, or Accessory to Microsoft, Microsoft will inspect it.
    2. If Microsoft determines that the Xbox 360 E, Kinect Sensor, or Accessory malfunctioned during the Warranty Period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to You. Repair may use new or refurbished parts. Replacement may be with a new or refurbished unit.
    3. After repair or replacement, Your Xbox 360 E, Kinect Sensor, or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or 95 days after Microsoft ships it to You.
    4. MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
    5. If Your Xbox 360 E, Kinect Sensor, or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox 360 E, Kinect Sensor, or Accessory.

  5. Warranty Exclusions

    Microsoft is not responsible and this warranty does not apply if Your Xbox 360 E, Kinect Sensor, or Accessory is:

    1. damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);
    2. used for commercial purposes (including, for example, rental, pay-per-play, etc.);
    3. opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox 360 E, Kinect Sensor, or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed;
    4. damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox 360 E, Kinect Sensor, or Accessory); or
    5. repaired by anyone other than Microsoft.

  6. EXCLUSION OF CERTAIN DAMAGES

    MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to You.

  7. Additional Terms

    If You attempt to defeat or circumvent any Xbox 360 E, Kinect Sensor, or Accessory technical limitation, security, or anti-piracy system, You may cause Your Xbox 360 E, Kinect Sensor, or Accessory to stop working permanently. You will also void Your warranty, and make Your Xbox 360 E, Kinect Sensor, or Accessory ineligible for authorized repair, even for a fee.

  8. Choice of Law
    1. If You acquired Your Xbox 360 E, Kinect Sensor, or Accessory in the United States, Washington State law governs the interpretation of this warranty and any claim that Microsoft has breached it, regardless of conflict of law principles.

  9. Binding Arbitration and Class Action Waiver for U.S. Residents
    1. Application. This section applies to any dispute EXCEPT IT DOES NOT INCLUDE A DISPUTE RELATING TO THE ENFORCEMENT OR VALIDITY OF YOUR, MICROSOFT’S, OR EITHER OF OUR LICENSORS’ INTELLECTUAL PROPERTY RIGHTS. Dispute means any dispute, action, or other controversy between You and Microsoft concerning the Microsoft Xbox 360 E or Accessory (including its price) or this warranty, whether in contract, warranty, tort, statue, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning.
    2. Notice of Dispute. In the event of a dispute, You or Microsoft must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it,the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to Microsoft Corporation, ATTN: LCA ARBITRATION, One Microsoft Way, Redmond, Wa 98052-6399. A form is avialable at http://www.microsoft.com/en-us/legal/arbitration/notice.aspx. Microsoft will send any Notice of Dispute to You by U.S. Mail to Your address if we have it, or otherwise to Your e-mail address. You and Microsoft will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, You or Microsoft may commence arbitration.
    3. Small Claims Court. You may also litigate any dispute in small claims court in Your county of residence or King County, Washington, if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not You negotiated informally first.
    4. Binding Arbitration. If You and Microsoft do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
    5. Class Action Waiver. Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither You nor Microsoft will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
    6. Arbitration Procedure. Any arbitration will be conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules. If You are an individual and use the Microsoft Hardware or Accessories for personal or household use, or if the value of the dispute is $75,000 or less whether or not You are an individual or how You use the Microsoft Hardware or Accessories, its Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778- 7879. To commence arbitration, submit the form available at http://www.microsoft.com/about/legal/en/us/arbitration/demand.aspx to the AAA. You agree to commence arbitration only in Your county of residence or in King County, Washington. Microsoft agrees to commence arbitration only in Your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to You individually as a court could. The arbitrator may award declaratory or injunctive relief only to You individually, and only to the extent required to satisfy Your individual claim.
    7. Arbitration Fees and Incentives.
      1. Disputes Involving $75,000 or Less. Microsoft will promptly reimburse Your filing fees and pay the AAA’s and arbitrator’s fees and expenses. If You reject Microsoft’s last written settlement offer made before the arbitrator was appointed (“Microsoft’s last written offer”), Your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards You more than Microsoft’s last written offer, Microsoft will give You three incentives: (i) pay the greater of the award or $5,000; (ii) pay twice Your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that Your attorney reasonably accrues for investigating, preparing, and pursuing Your claim in arbitration. The arbitrator will determine the amount of fees, costs, and expenses unless You and Microsoft agree on them.
      2. Disputes Involving More Than $75,000. The AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses. 3. Disputes Involving Any Amount. In any arbitration You commence, Microsoft will seek its AAA or arbitrator’s fees and expenses, or Your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration Microsoft commences, Microsoft will pay all filing, AAA, and arbitrator’s fees and expenses. Microsoft will not seek its attorney’s fees or expenses from You in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
    8. Conflict with AAA Rules. This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.
    9. Claims or Disputes Must Be Filed Within One Year. To the extent permitted by law, any claim or dispute under this warranty must be filed within one year in small claims court (Section 9(c)), an arbitration proceeding (Section 9(d)), or in court, if Section 9 permits the dispute to be filed in court instead of arbitration. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.
    10. Severability. If the class action waiver in Section 9(e) is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of Section 9 is found to be illegal or unenforceable, that provision will be severed with the remainder of this Section 9 remaining in full force and effect.

    All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law.

  10. This warranty is valid only in the United States of America and Canada.

    Microsoft’s address in the United States:
    Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA

    Microsoft’s address in Canada:
    Microsoft Canada Inc., 1950 Meadowvale Blvd., Mississauga, Ontario, L5N 8L9

SOFTWARE LICENSE

BY USING YOUR XBOX 360 E, KINECT SENSOR, OR AUTHORIZED ACCESSORY YOU AGREE TO THIS SOFTWARE LICENSE. BEFORE SETTING IT UP, PLEASE READ THIS SOFTWARE LICENSE CAREFULLY. IF YOU DO NOT ACCEPT THIS SOFTWARE LICENSE, DO NOT USE YOUR XBOX 360 E, KINECT SENSOR, OR AUTHORIZED ACCESSORY. RETURN IT TO UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. Contact Microsoft at http://www.xbox.com/ (800) 4MY-XBOX or (800) 469-9269.

  1. Definitions
    1. “Xbox 360 E” means an Xbox 360 E console.
    2. “Authorized Accessory” means a Microsoft branded Xbox 360 hardware accessory, and Microsoft licensed, third party branded, Xbox 360 hardware accessory whose packaging bears the official “Licensed for Xbox” logo. A hard disk drive is an Accessory whether preinstalled or purchased separately.
    3. “Authorized Games” means Xbox 360 game discs published or licensed by Microsoft, and game content downloaded from Microsoft’s Xbox Live service (for example, avatars, downloadable games, game add-ons, etc.).
    4. “Kinect Sensor” means a Microsoft branded Kinect Sensor.
    5. “Software” means the software pre-installed in the Xbox 360 E, Kinect Sensor, or Authorized Accessory, including any updates Microsoft may make available from time to time.
    6. “Unauthorized Accessories” means all hardware accessories other than an Authorized Accessory, except that USB memory sticks, digital cameras used to make photographs or movies, and music players used to play music or display photographs or videos are not Unauthorized Accessories. Hard disk drives are Accessories whether preinstalled or purchased separately.
    7. “Unauthorized Games” means all game discs, game downloads, and game content or media other than Authorized Games.
    8. “Unauthorized Software” means any software not distributed by Microsoft through Xbox 360 game discs published or licensed by Microsoft, Microsoft’s Xbox Live service, or Microsoft’s Xbox.com web site.
    9. “You” means the user of an Xbox 360 E, Kinect Sensor, or Accessory.

  2. License
    1. The Software is licensed to You, not sold. You are licensed to use the Software only as pre-installed in Your Xbox 360 E, Kinect Sensor, or Authorized Accessory, and updated by Microsoft from time to time. You may not copy or reverse engineer the Software.
    2. As conditions to this Software license, You agree that:
      1. You will use only Authorized Accessories and Authorized Games with Your Xbox 360 E, Kinect Sensor, or Authorized Accessory. Unauthorized Accessories or Unauthorized Games may not work or may stop working permanently after a Software update.
      2. You will not use or install any Unauthorized Software. If You do, Your Xbox 360 E, Kinect Sensor, or Authorized Accessory may stop working permanently at that time or after a later Software update.
      3. You will not attempt to defeat or circumvent any Xbox 360 E, Kinect Sensor, or Authorized Accessory technical limitation, security, or anti-piracy system. If You do, Your Xbox 360 E, Kinect Sensor, or Authorized Accessory may stop working permanently then or after a later Software update.
      4. Microsoft may use technical measures, including Software updates, to prevent use of Unauthorized Accessories and Unauthorized Games, and to protect the technical limitations, security and anti-piracy systems in the Xbox 360 E, Kinect Sensor, or Authorized Accessory.
      5. Microsoft may update the Software from time to time without further notice to You, for example, to update any technical limitation, security, or anti-piracy system.

  3. Warranty

    The Software is covered by the Limited Warranty for Your Xbox 360 E, Kinect Sensor, or Authorized Accessory, and Microsoft gives no other warranty for the Software. No one else may give any warranty on Microsoft’s behalf.

  4. EXCLUSION OF CERTAIN DAMAGES

    MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE THE SOFTWARE. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to You.

  5. Choice of Law
    1. If You acquired Your Xbox 360 E, Kinect Sensor, or Authorized Accessory in the United States, Washington State law governs the interpretation of this Software license and any claim that Microsoft has breached it, regardless of conflict of law principles.
    2. If You acquired Your Xbox 360 E, Kinect Sensor, or Authorized Accessory in Canada, Ontario Provincial law governs the interpretation of this Software license and any claim that Microsoft has breached it, regardless of conflict of law principles.
    3. The laws of the State or Province where You live govern all other claims (including consumer protection, unfair competition, implied warranty, and tort claims).

    Microsoft’s address in the United States:
    Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA

    Microsoft’s address in Canada:
    Microsoft Canada Inc., 1950 Meadowvale Blvd., Mississauga, Ontario, L5N 8L9

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Product Warranty and Software License: Xbox 360 E Console and Kinect Sensor Bundle" issue you were reading about or a different issue?

Share this page