When you have to ship your Xbox 360 console or Kinect sensor to Microsoft for repair or replacement, you can drop off your product at a participating FedEx store for normal ground or expedited shipping. You have the option of buying the necessary packing materials at the FedEx store or providing your own packing materials. You can print a shipping label from your computer.
Under Check Repair Status (lower-right corner), enter your service request number and ZIP code, and then click Check Status. Your service request number is included with the order confirmation email. Alternatively, you can click Sign In and enter your Microsoft account information (email and password).
Beside Repair Status, click Print your shipping label.
Note The console shipping label should open in a separate window. If a new window does not open, make sure your browser is not blocking pop-ups.