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Original Xbox 360 console FAQ

Due to the age of the original Xbox 360 console, we have discontinued support, repairs, and exchanges as well as the distribution of accessories for the original Xbox console except where required by law. This will have no impact on your experience with Xbox 360 games or the Xbox Live service.

Note Warranty and repair information for the Xbox 360 S and E consoles is available at Xbox 360 warranty and service FAQ.

Can I get support for my original Xbox 360 console?

As of June 1, 2015, Xbox Support is no longer available to help with problems related to the original Xbox 360 console. You can ask other original Xbox 360 owners for help on the Xbox Forums. However, Microsoft does not endorse the information you receive on the forums.

How can I tell if I have an original Xbox 360 console?

The Xbox 360 console models are displayed below.

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Original Xbox 360, Xbox 360 S, and Xbox 360 E consoles (pictured left to right)

Can I transfer information from my original Xbox 360 console to an Xbox 360 S or E console?

Yes, you can transfer data from an original Xbox 360 Hard Disk Drive (HDD) to an Xbox 360 S or E HDD by using the Xbox 360 Hard Drive Transfer Cable. For details, see Use the Xbox 360 Hard Drive Transfer Cable.

Should I consider buying an Xbox One or Xbox 360 S or E console?

Yes! With an Xbox One (where available) or Xbox 360 S or E console, you can play the best new games available and experience the Kinect sensor.

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