Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. If it’s still under warranty, we’ll repair it for free. Here’s how it works …
Time to complete: About 3 minutes
Let us know what’s wrong with the product.
Check your warranty status (sign in with your Microsoft account if needed).
Time to complete: About 2 minutes
Remove all accessories and put only the console or sensor in a shipping box.
Time to complete: About 4 to 6 days
Time to complete: About 6 to 8 days
Once our service center receives your product, it will be serviced and returned to you in approximately 12 to 18 days.
Average turnaround time for your state
The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.
To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:
Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.
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