How to get your Xbox product repaired

Overview

Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we'll repair it. If it’s still under warranty, we’ll repair it for free.

Here's what a repair costs:

  • Xbox 360 original console:

    - In-warranty repair: Free

    - Out-of-warranty repair:

    • Submitted online: $79 plus tax
    • Submitted over the phone: $99 plus tax

  • Xbox 360 E or Xbox 360 S console:

    - In-warranty repair: Free

    - Out-of-warranty repair:

    • Submitted online: $79 plus tax
    • Submitted over the phone: $99 plus tax

  • Kinect:

    - In-warranty repair: Free

    - Out-of-warranty repair:

    • Submitted online: $79 plus tax
    • Submitted over the phone: $99 plus tax

  • American Express, Discover, Mastercard, and Visa credit cards are accepted.

Here's how a repair works.

Step 1: Register your Xbox product (if you haven't already)

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You'll need:

  • A Microsoft account (email and password).
  • Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox Live (find out more).

    If you don’t have a Microsoft account, you can get one for free.

Time to complete: About 3 minutes

Step 2: Submit an online repair request

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To submit an online repair request, follow these steps. You'll need to register your product during this process if you haven't already, so make sure you have the serial number available.

  1. Go to the Xbox Online Service Center.
  2. Click Start Request (you will have to sign in here with your Microsoft account if you’re not signed in already).
  3. Register your product if you haven’t already.
  4. Select the product from the registered products. Make sure that selected product’s serial number matches to the one you will send for repair.
  5. Click Request a Repair and follow the steps.
  6. After your request has been successfully submitted, a Service Request number will be generated.

    At your Microsoft account email address, you'll receive an email containing your Service Request number, instructions about how to send us your product (see also below), and information about whether the product is in warranty.

    To check the warranty status of your product before you submit a repair request, go to Check your warranty status (you'll have to sign in with your Microsoft account if you're not signed in already). Your project must be registered for you to check the warranty status.

Time to complete: About 2 minutes

Step 3: Send us the product

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Remove all accessories and put only the console or sensor in a shipping box.

  • Attach the provided shipping label to the box and send it to our service center.
  • You can check the repair status by going to the Online Service Center.

Time to complete: About 4 to 6 days

Step 4: We service your product

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Time to complete: About 6 to 8 days

Turnaround time

Once our service center receives your product, it will be serviced and returned to you in approximately 12 to 18 days.

Post-service warranty

The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.

  • In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

What are other users saying about these topics?

To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:

Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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