How to get your Xbox product repaired

Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. If it’s still under warranty, we’ll repair it for free. Here’s how it works …

You’ll need:

• A Microsoft account (email and password).
• Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE (find out more). If you don’t have a Microsoft account, you can get one for free.
• Console or Kinect sensor serial number. How do I find this?

Time to complete: About 3 minutes

Let us know what’s wrong with the product.

• We’ll let you know if the product is in warranty.
  
  In-warranty repair: Free
  Out-of-warranty repair 360: $99 plus tax (submitted online) or $119 plus tax (submitted over the phone)
  Out-of-warranty repair 360s: $79 plus tax (submitted online) or $99 plus tax (submitted over the phone)
  
  
• American Express, Visa, MasterCard, and Discover credit cards are accepted

Check your warranty status (sign in with your Microsoft account if needed).

Time to complete: About 2 minutes

Remove all accessories and put only the console or sensor in a shipping box.

• Attach the provided shipping label to the box and send it to our service center.
• You can check the repair status by going to Online Service Center.

Time to complete: About 4 to 6 days

• When the product arrives, set it up and get back in the game!
• Console setup guide
• Kinect setup guide

Time to complete: About 6 to 8 days

Turnaround Time

Once our service center receives your product, it will be serviced and returned to you in approximately 12 to 18 days.

Average turnaround time for your state

Post-service warranty

The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.

• In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
• Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Start a repair request

To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:

• Xbox Support Forums – Using my console

Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.