How to get your Xbox product repaired
Overview
Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. Here’s how it works:
Step 1: Register your Xbox product (if you haven't already)
|
You’ll need:
- Windows Live ID (email and password). Windows Live ID is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE. If you don’t have a Windows Live ID, you can create a free Windows Live account.
- Console or Kinect sensor serial number. How do I find this?
Time to complete: About 3 minutes
Step 2: Submit an online repair
|
Let us know what’s wrong with the product.
- We’ll let you know if the product is in warranty.
- American Express, Visa, MasterCard, and Discover credit cards are accepted
In-warranty repair: Free
Out-of-warranty repair:$99 plus tax (submitted online) or $119 plus tax (submitted over the phone)
Check your warranty status (sign in with your Windows Live ID if needed).
Time to complete: About 2 minutes
Step 3: Send us the product
|
Remove all accessories and put only the console or sensor in a shipping box.
- Attach the provided shipping label to the box and send it to our service center.
- You can check the repair status by going to Online Service Center.
Time to complete: About 4 to 6 days
Step 4: We service your product
|
- When the product arrives, set it up and get back in the game!
- Console setup guide
- Kinect setup guide
Time to complete: About 6 to 8 days
Turnaround Time
Once our service center receives your product, it will be serviced and returned to you in approximately 12 to 18 days.
Average turnaround time for your state
| State | Days | State | Days |
| Alabama | 13 | Montana | 17 |
| Alaska | 19 | Nebraska | 12 |
| Arizona | 15 | Nevada | 17 |
| Arkansas | 12 | New Hampshire | 16 |
| California | 17 | New Jersey | 15 |
| Colorado | 12 | New Mexico | 13 |
| Connecticut | 17 | New York | 16 |
| Delaware | 16 | North Carolina | 14 |
| Florida | 14 | North Dakota | 15 |
| Georgia | 14 | Ohio | 15 |
| Hawaii | 18 | Oklahoma | 11 |
| Idaho | 16 | Oregon | 18 |
| Illinois | 14 | Pennsylvania | 16 |
| Indiana | 15 | Rhode Island | 16 |
| Iowa | 14 | South Carolina | 14 |
| Kansas | 12 | South Dakota | 14 |
| Kentucky | 14 | Tennessee | 12 |
| Louisiana | 12 | Texas | 11 |
| Maine | 17 | Utah | 15 |
| Maryland | 16 | Vermont | 17 |
| Massachusetts | 16 | Virginia | 16 |
| Michigan | 16 | Washington | 18 |
| Minnesota | 15 | West Virginia | 15 |
| Mississippi | 13 | Wisconsin | 15 |
| Missouri | 12 | Wyoming | 13 |
Post-service warranty
The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.
- In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
- Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.
To provide better support, did this solution solve your problem?
Thank you for your feedback
Thanks for Your Feedback |
|
Provide feedback on this page |
|
Assistance
Xbox Support Forums
Get help from the Xbox Community Ambassadors and millions of other Xbox users just like you.
Chat with an Ambassador
Connect to other Xbox customers like you who know their stuff and want to help.
Contact Us
Get in touch with an Xbox Support technician. We are ready and willing to help you!
Contact Us
Would you like to contact Support regarding the "How to get your Xbox product repaired" issue you were reading about or a different issue?