Troubleshoot Xbox 360 Hard Drives

Find solutions to common Xbox 360 Hard Drive problems.

If your Xbox 360 console doesn't detect an attached hard drive, try the following:

1. Turn your console off and then on again.
2. Make sure that your hard drive is installed correctly by removing and adding your hard drive back again.
3. If you have another hard drive, try it with your console.
4. Replace your hard drive. You can order a replacement Xbox 360 Hard Drive from the Xbox Online Service Center.

   Note Console registration is required to replace a hard drive under warranty.
   To check the length of your warranty, see Xbox 360 repair: Frequently asked questions.

If these steps don’t resolve the problem, repair your console (sign in with your Microsoft account, if prompted).

“E68” error code

For information about this error code, see Error code E68 occurs and one red light flashes when you use your Xbox 360 console.

To search for other error codes, see the Xbox error code/status code search page.

Try the following:

• Free space on the storage device.
• Use another storage device.

Try the following:

• Turn your console off and then on again.
• Not all items are transferable. If you receive this message, you can't transfer the item.

If you see a “Can’t perform action” error when you try to move, delete, or re-download your Xbox live profile, turn the console off and then on again. Then, try to perform the action again.

If you are using a non-Microsoft (counterfeit) hard drive, the device may appear as “unformatted” and you may be prompted to format the hard drive. Try disconnecting your hard drive and then reconnecting it to see if it solves the problem. Also, try to clear the cache on the hard drive. If these methods don’t solve the problem, contact Xbox Support.

Note Always use Microsoft authorized products for the best gaming experience.