Troubleshoot console software update problems

Overview

Try the solutions below if the Xbox 360 console software doesn’t update successfully, and you get one of the following error messages:

  • Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.
  • Can't install the update. The disc is unreadable.
  • Can't read the update from the disc. Please reinsert the disc to continue the update.

If you get an error code such as xxxx-xxxx-xxxx-xxxx-C000-0001 (six groups of four-digits), please see Error code after Xbox 360 update.

Troubleshooting Xbox Updates

Solution 1: Try installing the update again

  1. Restart your console.
  2. Press the Xbox Guide button on your controller (center X button on your controller).
  3. Go to Settings, and then select System Settings.
  4. Select Network Settings.
  5. Select Wired Network or your wireless network name (if you are prompted to do so).
  6. Select Test Xbox Live Connection.
  7. Select Yes if you are prompted to update your console software.

If this does not fix the problem, try the next solution.

Solution 2: Make sure you have enough storage space

The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you do not have enough free space, you need to move or delete some items. See Copy, move, or delete content.

If this does not fix the problem, try the next solution.

Solution 3: Clear the system cache

Removing the temporary files on your console might solve the problem. See Clear your Xbox 360 system cache.

After clearing the cache, try the update again. If this does not fix the problem, try the next solution.

Solution 4: Reinsert the storage device

  • If you’re using an Xbox 360 Memory Unit or a USB flash drive instead of a hard drive, remove and reinsert the memory unit or USB flash drive.
  • If you have a hard drive, try removing and adding the hard drive again.

After replacing the storage device, try the update again. If this does not fix the problem, try the next solution.

Solution 5: Copy the update to a USB flash drive or CD/DVD

If the solutions above did not fix the problem, copy the console update from your computer to a USB flash drive or CD/DVD, and then install the update on your console. For instructions on how to install the system update from a USB flash drive or CD/DVD, see How to get a new Xbox 360 update.

Solution 6: Download your profile again

In some cases after an update, you might get the message "Connection to the Xbox Live has been lost” when you try to start a game or app, and you may be signed out of your account. To resolve this problem, try downloading your profile again:

  1. From the Xbox Dashboard, go to social.
  2. Select Sign In or Out.
  3. Scroll right and select Download profile.
  4. Sign out of your account (if you are signed in).
  5. Select Download profile.
  6. Enter your Microsoft account user name and password.

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