Share this page

Error “7405 - Xfinity” occurs when you try to start the Xfinity app

You see error code “7405 - Xfinity” when you try to start the Xfinity app. Error code 7405 contains the following message:

The Xfinity license server is unavailable.

Error “7405 - Xfinity”

This means one of the following:

  • You are not using Xfinity Residential Internet Service.
  • You are not using your Comcast ID or Comcast.net address and password to sign in to the Xfinity service.

Solutions

  • Make sure you use your Comcast ID or full Comcast.net e-mail address and password to sign in to the Xfinity app.
  • Make sure that your Xbox console and network setup meets the minimum requirements for the Xfinity service. See the Xfinity Xbox 360 FAQ.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error “7405 - Xfinity” occurs when you try to start the Xfinity app" issue you were reading about or a different issue?

Share this page