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Error 800700E8 occurs when downloading content from Xbox Live on Xbox 360

You see the following error code and message when you try to download content from Xbox Live on your Xbox 360 console:

Sorry, there's a problem with the Xbox service. Try again later.

Status code: 800700E8

This may mean that Xbox Live has encountered an error, or that your Xbox console is experiencing network connectivity trouble.

Note This error is only temporary and may not pertain to your payment or account information.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

Go to the Xbox Live status  page to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Make your purchase through a browser

If you’re experiencing this problem while making a purchase, you can work around it by making the purchase online through a browser at Xbox.com instead of through your console. Here’s how:

  1. Sign in at any xbox.com page (such as this one).
  2. Find the item you want to purchase. For example, if you want to purchase a video, click Entertainment, and then click Xbox Video.

Solution 3: Clear the system cache

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage.
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  1. Highlight but don’t select a storage device, and then press Y on your controller for Device Options.

    Note It doesn't matter which storage device you highlight. This clears the cache for all storage devices.
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  1. On the Device Options screen, select Clear System Cache.
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  1. When prompted to confirm storage device maintenance, select Yes.

    Note You’ll return to the Storage Devices screen when you’ve cleared the system cache. You can then press the Guide button on the controller and return to Xbox Home.

Solution 4: Power cycle your Xbox 360 console

Turn the console off and then on again to see if this clears up the issue. Here’s how:

  1. To turn the console off, touch the power button on the front of the console. (See the green lighted buttons below.)
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  1. To turn the console back on, touch the button again.

Solution 5: Troubleshoot your network connection

Run the Xbox 360 Connection Error Solution. This step-by-step tool may be able to find the problem, which might be a bad Internet connection or a router problem.

If these solutions don’t resolve the problem, contact Xbox Support.

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