Error 800700E8 occurs when downloading content from Xbox Live on Xbox 360

You see the following error code and message when you try to download content from Xbox Live on your Xbox 360 console:

Sorry, there's a problem with the Xbox service. Try again later.

Status code: 800700E8

If you get this message and error code, it means that Xbox Live has encountered an error or that your Xbox console is experiencing network connectivity trouble. This error is only temporary and may not pertain to your payment or account information.

Solutions

Solution 1: Check the Xbox Live service status. If there are no outages reported, try again later.

If you’re trying to make a purchase, work around the problem by purchasing the content online through a browser at Xbox.com instead of through your console. Here’s how:

  1. Sign in at any xbox.com page (such as this one).
  2. Find the item that you want to purchase. For example, if you want to purchase a video, click Entertainment, and then click Xbox Video.

Solution 2: Turn the console off and then on again to see if this clears up the issue. To turn the console off, touch the power button on the front of the console. Then, touch the button again to turn the console back on.

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Solution 3: Clear your system cache three times.

Solution 4: Run the Xbox Live connection error solution. This step-by-step wizard may be able to find the problem, which might be a bad Internet connection or a router problem.

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