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You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console:
Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
Status Code: 800704DC
This may mean that there's a problem with the Xbox Live service, or with your Microsoft account.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Verify your Microsoft account security information
If you've just created your account on Xbox.com but have not added security information, you’ll need to do so before you download your profile. This helps ensure that if you ever forget your password or lose access to your account, you can recover it. As extra security, Xbox 360 requires that you add two alternate contact methods.
Here’s how to add security information online:
Solution 3: Review your Microsoft account to determine your current status
If you've changed your payment option recently, make sure it was correctly updated in your billing account. If your payment option has expired, you'll have to change to a new credit card or add another payment option.
To change or update your payment option, see Add, update, or remove credit cards and other ways to pay, and then follow the instructions.
Solution 4: Troubleshoot your Xbox Live connection
This issue can occur if there's a problem with your Internet connection. Try troubleshooting your connection by using the Xbox 360 Connection Error Solution.
Solution 5: Verify the billing information in your Microsoft account
Make sure the billing information is correct in your Microsoft account:
Note If there's an error, select Edit profile, and then follow the instructions to update the information.
Solution 6: Change your Microsoft account password
Try changing your Microsoft account password to resolve this issue:
Solution 7: Clear any stored information from your Xbox 360 console
There may be an issue with your Xbox profile stored on your Xbox 360 console. Delete your profile and redownload it:
After your profile downloads, restart the console and then try to connect to Xbox Live.
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