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Error 80072741 occurs when using Xbox Live on Xbox 360

You see the following error code when you use Xbox Live on Xbox 360:

Error 80072741

This may mean the following:

  • Some Xbox features are not available because of system maintenance or a temporary Xbox Live issue.
  • You can't access some Xbox features because of a network configuration issue.
  • There's a problem with your payment option.


To resolve this problem, try the following solutions. If a solution doesn't work, go to the next one.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

TV, Music and Video: up and running
12/01/2015 01:09:59 PM

Check for service alerts at Xbox Live status, or see if there’s an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.

If there are no service alerts, there might be a problem with your connection.

Solution 2: Test your connection

Test the Xbox Live connection on your Xbox 360 console. Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings and then System Settings.
  3. Select Network Settings.
  4. Select Wired Network or the name of your wireless network, if prompted.
  5. Select Test Xbox Live Connection.
  6. If the test works, you're connected. If it fails and you get an error message, try the Xbox 360 Connection Error Solution.

Solution 3: Delete your profile and clear your cache

  1. Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor.
  2. Delete your profile. See Delete an Xbox Live profile from an Xbox 360 console.
  3. Clear your system cache. See How to clear the cache on Xbox 360.
  4. Redownload your profile. See Download your Xbox Live profile to a different Xbox 360 console or redownload it.
  5. Restart your console.

Solution 4: Open network ports

If you have a firewall or are connected to a workplace or school network, you might need to open network ports for your Xbox 360 console to communicate with Xbox Live. See the Xbox 360 NAT Error Solution for help opening network ports.

Solution 5: Check your billing address and payment option expiration date

Make sure that the billing address for the payment option in your Microsoft account matches the billing address used by your credit card company. Also, make sure that your card’s expiration date has not passed.

To update the billing address for your Microsoft account, see one of the following:

Solution 6: Change your payment option

If you think there might be a problem with the payment option associated with your account, you can change the payment option that you use.

To change your payment option, see one of the following:

If you keep experiencing the problem, contact Xbox Support.

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