You see the following error code when you use Xbox Live on Xbox 360:
This may mean the following:
To resolve this problem, try the following solutions. If a solution doesn't work, go to the next one.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Check for service alerts at Xbox Live status, or see if there’s an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.
If there are no service alerts, there might be a problem with your connection.
Solution 2: Test your connection
Test the Xbox Live connection on your Xbox 360 console. Here's how:
Solution 3: Delete your profile and clear your cache
Solution 4: Open network ports
If you have a firewall or are connected to a workplace or school network, you might need to open network ports for your Xbox 360 console to communicate with Xbox Live. See the Xbox 360 NAT Error Solution for help opening network ports.
Solution 5: Check your billing address and payment option expiration date
Make sure that the billing address for the payment option in your Microsoft account matches the billing address used by your credit card company. Also, make sure that your card’s expiration date has not passed.
To update the billing address for your Microsoft account, see one of the following:
Solution 6: Change your payment option
If you think there might be a problem with the payment option associated with your account, you can change the payment option that you use.
To change your payment option, see one of the following:
If you keep experiencing the problem, contact Xbox Support.
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