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You see the following error and message when you try to download content from Xbox Live on your Xbox 360 console:
This may mean that the Xbox Live content you're trying to download is currently unavailable or inaccessible. For example, this issue can occur if your Xbox 360 console cannot connect to the Xbox Live servers because of a temporary network problem.
To fix this problem, try the following solutions. If a solution doesn't work, go to the next one.
Try downloading the content again from your download history. Here’s how:
If the download fails again, try the next solution.
When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.
Note Bandwidth is the amount of information that can be transferred over your Internet connection at one time.
You can also try temporarily disconnecting or turning off devices that are connected to your home network.
Once you've maximized your network bandwidth, try to download the content again.
Some Internet service providers block or limit large downloads during peak-use times. If an ISP "resets" a connection after a certain period of time or limits the size of downloads, you may get an error message. If you're having problems downloading content, contact your ISP to determine whether they restrict the download size, the speed, or the amount of content that can be downloaded.
Residential Internet networks are often busiest in the evenings when most people are at home. You might get the best Internet connection speed during the day.
If you have a firewall or a router, you might need to make a configuration change to allow your Xbox 360 console to communicate with Xbox Live. This configuration change is sometimes referred to as “opening ports” or "port forwarding."
To find out which network ports Xbox Live uses, see Network ports used by Xbox Live.
If opening network ports isn't an option, you can try connecting to Xbox Live by using a direct modem connection (rather than connecting through a router or gateway). Plug one end of a network cable into the back of your Xbox 360 console and the other end into your modem — this will bypass any network devices, such as a router or firewall.
If you continue having this problem, contact Xbox Support.
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