Error 80151011 occurs when you try to sign in to Xbox Live

Problem

You see the following error message and code when you try to sign in to Xbox Live:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
Status code 80151011

This may indicate a problem with your profile.

Solutions

Solution 1: Verify your Microsoft account security information

If you recently added security contact information to your Microsoft account, you may need to verify the information. This verification process tells us that you, not someone trying to steal your account information, made the changes. Here’s how to verify your security information:

  1. Sign in to your Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Under Password and security info, click Edit security info.
  3. If your security information needs to be verified, you’ll see the word Verify under the phone number and/or email address. Click Verify.
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  1. Sign out of your Microsoft account, and then sign in again.
  2. Try to sign in to Xbox Live on your console again.

Solution 2: Clear the system cache

If you recently changed your password or security information on your Microsoft account, you may need to clear the cache on your console to remove any previously saved information.

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
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  1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  2. Select Clear System Cache.
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  1. When prompted to confirm storage device maintenance, select Yes.

Solution 3: If you recently signed up for two-step verification, create a unique app password in your Microsoft account

To check if your Microsoft account has two-step verification turned on, sign in to your Microsoft account to your Microsoft account and tap or click Security info.

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If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter security information when you try to sign in. If you have two-step verification turned on and get an incorrect-password error with an app or device, you'll need to create a unique app password in your Microsoft account associated to that app or device before you can sign in. After you sign in to that app or device with your unique app password, you're all set.

You'll need to do this for each app or device that can't prompt you for security information. To create a unique password for an app or a device:

  1. Sign in to your Microsoft account.
  2. Under Password and security info, tap or click Edit security info.
    If you're prompted for a security proof, enter it and tap or click Submit.
  3. Under App passwords, tap or click Create a new app password.
    A new app password is generated and appears on your screen.
  4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.
    After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

If you want to turn off two-step verification:

  1. Sign in to your Microsoft account.
  2. Under Password and security info, tap or click Edit security info.
    If you're prompted for a security proof, enter it and tap or click Submit.
  3. Under the heading Two-Step Verification, tap or click Turn off two-step verification.

Solution 4: Delete and then re-download your Xbox Live profile

For information about how to do this, see Manage gamertag & profile support.

Solution 5: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 6: Delete and then re-download system updates

To delete and then re-download the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. Press the Guide button, and then select Xbox Home.
  2. Select settings and then System.
  3. Select Storage.
  4. Highlight your storage device (but do not press A to select it).
  5. Press the following buttons in the following order:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  6. On the Delete System Update screen, select Yes.
  7. After your Xbox console restarts, select OK to download and install the system update.
  8. After the system update is installed, re-download your Xbox Live profile and try to sign in to Xbox Live.

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