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Error 80151011 occurs when you try to sign in to Xbox Live

You see the following error code and message when you try to sign in to Xbox Live:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.
Status code 80151011

This may mean that there’s a problem with your Xbox Live profile.

Solutions

Solution 1: Check the Xbox Live service status

Go to the Xbox Live status page to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Check your Xbox Live connection

If you can’t connect to Xbox live, see Troubleshoot Xbox 360 connection to Xbox Live.

Solution 3: Verify your Microsoft account security information

If you recently added security information to your Microsoft account, you may need to verify it. This verification process tells us that you, not someone trying to steal your account information, made the changes. Here’s how to verify your security information:

  1. Sign in to your Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Under Password and security info, click Edit security info.
  3. If you need to verify your security information, you’ll see the word Verify under the phone number and/or email address. Click Verify.
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  1. Sign out of your Microsoft account, and then sign in again.
  2. Try to sign in to Xbox Live on your console again.

Solution 4: Clear the system cache

If you recently changed your password or security information on your Microsoft account, you may need to clear the cache on your console to remove any previously saved information.

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
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  1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; this will clear the cache for all storage devices.)
  2. Select Clear System Cache.
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  1. When prompted to confirm storage device maintenance, select Yes.

Solution 5: If you recently signed up for two-step verification, create a unique app password in your Microsoft account

To see if your account has two-step verification turned on, sign in to your Microsoft account and select Security info.

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If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter security information when you try to sign in.

If you have two-step verification turned on and get an “incorrect password” error with an app or a device, you'll need to create a unique app password in your Microsoft account associated to that app or device before you can sign in.

You'll need to do this for each app or device that can't prompt you for security information. To create a unique password for an app or a device:

  1. Sign in to your Microsoft account.
  2. Under Password and security info, select Edit security info.
    If the webpage prompts you for a security proof, enter it and select Submit.
  3. Under App passwords, select Create a new app password.
    This generates a new app password, which appears on your screen.
  4. When your Xbox console prompts you for your Microsoft account password, enter the app password that you created online.

After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

If you want to turn off two-step verification:

  1. Sign in to your Microsoft account.
  2. Under Password and security info, select Edit security info.
    If the web page prompts you for a security proof, enter it and select Submit.
  3. Under the heading Two-Step Verification, select Turn off two-step verification.

Solution 6: Delete and then redownload your Xbox Live profile

For information about how to do this, see Manage gamertag & profile support.

Solution 7: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you’re using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 8: Delete and then redownload system updates

To delete and then redownload system updates, follow these steps.

Note These steps delete all installed system updates on your Xbox console.

  1. Press the Guide button, and then select Xbox Home.
  2. Select settings and then System.
  3. Select Storage.
  4. Highlight your storage device (but do not press A to select it).
  5. Press the following buttons in the following order:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  6. On the Delete System Update screen, select Yes.
  7. After your Xbox console restarts, select OK to download and install the system update.
  8. After the system update is installed, redownload your Xbox Live profile and try to sign in to Xbox Live.

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