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Error 80151909 occurs when downloading your Xbox Live profile

You see the following error code when downloading your Xbox Live profile or connecting to Xbox Live:

80151909

This means that there’s a temporary connection problem with Xbox Live.

Note If you see the “Your console can't connect to Xbox Live” message instead, try the solutions at Error 8015190B occurs when connecting to Xbox Live on Xbox 360.

Solutions

Solution 1: Check the status of Xbox Live

Check for service alerts on the Xbox Live Status page. If there's currently a service alert for Xbox Live, it could be preventing you from connecting. Try again after the issue has been resolved.

If there are no Xbox Live service alerts, try the next solution.

Solution 2: Restart your Xbox 360 console and download your profile again

First, restart your console. Then, try downloading your profile again. To learn how to redownload your profile, see Download your Xbox Live profile to a different Xbox 360 console or redownload it.

If you keep experiencing the problem, contact Xbox Support.

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