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You see the following error code and message when you try to change the Microsoft account that is associated with your Xbox Live profile:
Can't retrieve information from Xbox Live. Please try again later.
Status code: 80154016
This issue can occur if one of the following conditions is true:
Solution 1: Verify that you are not signed with the old Microsoft account
To resolve this issue, verify that you are not signed in with the old Microsoft account on another device. For example, verify that you are not signed in with the old Microsoft account on your home computer or smartphone.
If you are signed in on another device, sign out and then try again to associate your profile with a different Microsoft account.
Solution 2: Verify the information for your Microsoft account
Note If you forgot your password or can’t sign in by using your password, reset your password.
Solution 3: Try to sign in at Xbox.com
Solution 4: Clear the system cache
Solution 5: Move and then redownload your Xbox Live profile
To work around this issue, create a new Microsoft account to use. To create a new account, go to accounts.live.com.
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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