Error 8015D000 occurs when changing the Microsoft account for Xbox Live on your Xbox 360

You see the following error message when you're trying to change the Microsoft account that's associated with your Xbox Live account:

This profile cannot be downloaded right now.

Status Code 8015D000

This may mean that you entered an incorrect email address or password for your Microsoft account, or that there's a problem with the Microsoft account associated with your Xbox Live account.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Make sure your credentials are correct

If you have more than one Microsoft account, make sure that you're using the correct credentials for the account. You may be entering the wrong email address. You must enter the email address and password that you provided when you created your account.

Solution 2: Verify that your account is not blocked

If unusual activity is noticed on your Outlook.com or Hotmail.com account, Microsoft may temporarily block your account for your protection. If your account is blocked, sign in at account.live.com and follow the instructions to remove the block.

Solution 3: Check the Microsoft account associated with your gamertag

To make sure that the Microsoft account you're trying to use is the correct one for your Xbox Live account, try signing in to any Xbox.com page, such as this one, by using the same Microsoft account email address and password that you're trying to use on your console. If there are any issues with your Microsoft account, you'll be prompted to correct those issues.

If you're signed in to the wrong gamertag, or if you're prompted to create a new Microsoft account, it's likely that you're using the wrong Microsoft account.

Solution 4: Use your child's Microsoft account

If the Xbox Live account is a child account, make sure to enter your child's Microsoft account credentials. You must use the same credentials that were used to create the child’s account.

Solution 5: Reset your Microsoft account password

If you can’t remember your Microsoft account password, you might have to reset your password before you can access Xbox Live.

If you keep experiencing the problem, contact Xbox Support.

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