Error 8015D003 occurs when you try to sign in to Xbox Live

Problem

You see the following error message when you try to sign in to Xbox Live:

Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help.
Status code 8015D003

This may mean that there’s a problem with your Xbox profile.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

  1. Go to Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox Live again.

Solution 2: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
    Note Repeat this step three times.
  6. When you are prompted to confirm storage device maintenance, select Yes.
  7. Repeat steps 4-6 three times to fully clear the cache.

Solution 3: Move and then redownload your Xbox Live profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
    1. Plug the USB drive into your console.
    2. From the Dashboard, go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to.
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For details, see Download, move or delete your Xbox Live profile.

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