You see the following error and message when you try to do any of these things:
Status code: 8015D02E
This profile cannot be downloaded right now.
This may mean that your Microsoft account is blocked or has been compromised.
To resolve this problem, try the solutions in the following section. If a solution doesn't work, try the next one.
To confirm that your Xbox Live account hasn’t been compromised, see What to do if your Xbox Live account has been stolen.
If you have more than one Microsoft account, make sure that you use the right one—the one that you used to create your Xbox Live account. If you forgot, see Manage your Microsoft account.
Note If the Xbox Live account is a child account, make sure that you enter the child's Microsoft account credentials.
To make sure you’re using the right Microsoft account, try signing in to Xbox.com by using the same Microsoft account that you’re trying to use on your console. If there’s a problem with that Microsoft account, you’ll be prompted to correct it.
If you’re signed in with the wrong gamertag or if you’re prompted to create a new Microsoft account, you’re likely using the wrong Microsoft account.
If the Xbox Live account is a child's account, make sure you enter the child's Microsoft account credentials. You must use the Microsoft account that you used to create the account.
If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the parent’s Microsoft account (the Xbox Live family primary account). Follow the instructions in that email to reset the child's account's password.
If you only want to download the account profile, sign in with the Xbox Live family primary account and use the Download Profile feature.
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