Error 8015D02E when downloading your Xbox Live profile to your Xbox 360 console

You see the following error and message when you try to do any of these things:

  • You try to download your Xbox Live profile to your Xbox 360 console
  • You try to sign in to Xbox Live on a computer through Xbox.com
  • You try to sign in to Xbox Live on your Xbox 360 console
  • You try to change the Microsoft account associated with your Xbox Live account

Status code: 8015D02E

This profile cannot be downloaded right now.

This may mean that your Microsoft account is blocked or has been compromised.

To resolve this problem, try the solutions in the following section. If a solution doesn't work, try the next one.

Solutions

Solution 1: Confirm that your Xbox Live account hasn't been compromised

To confirm that your Xbox Live account hasn’t been compromised, see What to do if your Xbox Live account has been stolen.

Solution 2: Make sure you're using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one—the one that you used to create your Xbox Live account. If you forgot, see Manage your Microsoft account.

Note If the Xbox Live account is a child account, make sure that you enter the child's Microsoft account credentials.

Solution 3: Check your Microsoft account on Xbox.com

To make sure you’re using the right Microsoft account, try signing in to Xbox.com by using the same Microsoft account that you’re trying to use on your console. If there’s a problem with that Microsoft account, you’ll be prompted to correct it.

If you’re signed in with the wrong gamertag or if you’re prompted to create a new Microsoft account, you’re likely using the wrong Microsoft account.

Solution 4: For a child's account, use the child’s Microsoft account

If the Xbox Live account is a child's account, make sure you enter the child's Microsoft account credentials. You must use the Microsoft account that you used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the parent’s Microsoft account (the Xbox Live family primary account). Follow the instructions in that email to reset the child's account's password.

If you only want to download the account profile, sign in with the Xbox Live family primary account and use the Download Profile feature.

Solution 5: Reset your Microsoft account password

If you can’t remember your Microsoft account password, Reset your password.

If you keep experiencing this problem, contact Windows Support. (Xbox Support can’t help with this issue.)

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