Error 8015D02E occurs when accessing your Xbox Live profile by PC or Xbox console

You see the following error message when you try to do any of these things:

    • Download your Xbox Live profile to your Xbox 360 console
    • Sign in to Xbox Live on your Xbox 360 console
    • Sign in to Xbox Live on a computer through Xbox.com Change the Microsoft account associated with your Xbox Live account

Status code: 8015D02E

We think someone has been accessing your account

Or you see the following error message when doing any of the above on an Xbox One console:

Your Microsoft account is blocked.

This may mean that, for your protection, your Microsoft account has been locked due to a suspected account compromise.

Note Before trying the solution below, make sure the Xbox Live service is running by visiting the Xbox Live Status page.

To resolve this problem, try the following solution.

Solution

To resolve this issue, sign in to your Microsoft account on your computer and change your password. Here's how:

  1. Go to account.live.com and sign in with your Microsoft account email address and password.
  2. You may be asked to verify that you are the account owner by receiving a security code via text or email, and then entering it online.
  3. Enter the code on your computer when you receive it, and then click Next.
  4. You will be asked to change your password.
  5. After changing your password, review your security contact information to ensure an attacker didn’t change anything. You'll be able to correct your information as needed.
  6. Go back to your Xbox console and sign in with your Microsoft account email address and your new password.

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