Error 8015D02E occurs when downloading your Xbox Live profile to your Xbox 360 console

You see the following error message when you try to do any of these things:

  • Download your Xbox Live profile to your Xbox 360 console
  • Sign in to Xbox Live on a computer through Xbox.com
  • Sign in to Xbox Live on your Xbox 360 console
  • Change the Microsoft account associated with your Xbox Live account

Status code: 8015D02E

We think someone has been accessing your account

This may mean that, for your protection, your Microsoft account has been locked due to a suspected compromise.

To resolve this problem, try the following solution.

Solution

To resolve this issue, sign in to your Microsoft account on your computer and change your password.

  1. Go to account.live.com and sign in with your Microsoft account and password.
  2. You may be asked to verify that you are the account owner by receiving a security code via text or email, and then entering it online.
  3. Enter the code on your computer when you receive it and then click Next.
  4. You will be asked to change your password.
  5. After changing your password, review your security contact information to ensure an attacker didn’t change anything. You will be able to correct your information as needed.
  6. Go back to your Xbox 360 console and sign in with your Microsoft account email address and your new password.

If you keep experiencing this problem, contact Windows Support. (Xbox Support can’t help with this issue.)

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