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Error 80190864 occurs when making an Xbox Live purchase

You see the following error code and message when you’re trying to make a purchase on Xbox Live:

Sorry, there’s a problem with the Xbox service. Try again later.
Status Code: 80190864.

This may mean one of the following:

  • Your bank won’t authorize your payment option (for example, your credit card is expired or blocked or has been declined).
  • There’s an outstanding balance on your account.
  • Too many recent purchase attempts have been made from your Microsoft account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Confirm that your credit or debit card is working

Your Xbox Live purchase might have failed for the following reasons:

  • The credit or debit card hasn’t been activated.
  • The card was declined due to insufficient funds.
  • The card can’t accept online purchases or automatic billing.
  • The credit card company is intentionally preventing use of the card.

Contact your credit card company or bank and make sure the payment option you’re using has been activated, has available funds, and the transaction isn’t being blocked for some reason.

If you keep getting this error message, try the next solution.

Solution 2: Add a new payment option for Xbox Live

  • To resolve an issue with an outstanding balance
    This error might mean that you have an outstanding balance and need to pay this amount before making any further purchases. Usually you have an outstanding balance because there's a problem with the payment option. See How to change your Xbox Live payment option and transfer your balance to resolve this issue.
  • To resolve an issue with a violation on your payment option
    Additionally, this error could mean that the payment option has a violation for non-payment against it, and you can no longer use it. In this case, you’ll need to add a new payment option. Learn how to Add a payment option to your Xbox Live account.

If you keep getting this error message, try the next solution.

Solution 3: Use an Xbox gift card

You can buy an Xbox gift card from a retail location and use it to make purchases. Note that not all purchases support prepaid options. Before purchasing an Xbox gift card, make sure that the prepaid option is available for the item you want to purchase.

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