Error 831188FB occurs when you try to sign in to your Microsoft account

Problem

You see the following error code and message when you try to sign in to your Microsoft account:

There is something wrong with your Microsoft account.

Status code: 831188FB

This may mean that you need to add security proofs to your Microsoft account.

Solutions

To find out more about security proofs and how to add them to your Microsoft account, see Add and update security proofs for your Microsoft account.

If you still experience the error, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

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