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Error C00D1365 occurs when using the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error when using the Zune software:

C00D1365

This means that the Zune software can't connect to the Zune Marketplace to verify usage rights for your Music Pass subscription. The Zune software may not be able to connect to the Internet at all, or the Zune service might be down.

Solution

Solution 1: Check the status of the Zune service

Go to Xbox Live Service Status  to make sure the Zune service is available. If the service is unavailable, try again at a later time.

Solution 2: Make sure that you're connected to the Internet

You might have lost your Wi-Fi connection, your service might be down, or your router might be offline and need a simple restart. Here’s how to troubleshoot your Internet connection.

Windows 7:

  1. Click Start, and then click Control Panel.
  2. Click or Network and Internet, and then click View network status and tasks. This screen will tell you whether you're connected to a network or not.
    • If you're not connected to a network, click Connect to a network from the status window, and then select an available network.
    • If it shows you’re connected to the wrong network, select the right one and enter your passcode if requested.

Windows 8:

  1.  Go to your Start screen, type control panel, and then press or tap Enter on your keyboard to access your control panel screen.
  2. Click or tap Network and Sharing Center. This screen will tell you whether you're connected to a network or not.
    • If you're not connected to a network, click or tap Set up a new connection or network.
    • If it shows you’re connected to the wrong network, select the right one and enter your passcode if requested.

If you still can’t connect to the Internet, it could be a problem with your Internet service. You can wait a while and sign in again later, or contact your service provider.

Solution 3: Make sure the time and date are set correctly on your computer

To change these settings, click on the time and date as it appears on the far right of your taskbar, and then click Change date and time setting, and then set the correct date and time.

Solution 4: Delete your web browser's history and temporary files

Here’s how:

  1. Open up your browser. If you’re using Windows 8, open Internet Explorer on your desktop. Press or tap the Alt key on your keyboard to see your menu bar.
  2. If you’re using Internet Explorer, click or tap Tools, and then click or tap Internet options.
  3. From the General tab, in the Browsing history section, and then click or tap Delete.
  4. In the Delete Browsing History box, select the Temporary Internet files check box. Clear all the other check boxes.
  5. Click or tap Delete.

Restart your Zune software and then see if you can access your items.

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