Wear or use an avatar item that you have purchased

Find and wear your avatar item

After you purchase avatar item, you are asked if you would like to wear the item. If you select Yes, the item magically appears on your avatar. If you want to wear the item later, go to the Avatar Editor. Or, download the avatar item to your console, where you can find and wear the item. To do this:

  1. On the console, choose your profile and sign in.
  2. Go to social, select your avatar and press the A button.
  3. Select Customize Avatar.
  4. Select Change My Style.

Xbox 360 console software is periodically updated. If you don’t have the latest update, you might not be able to see or use an avatar item. You can also find out whether your avatar items need updating. Follow steps 1 through 3 above and if you’re prompted to update your avatar, follow the on-screen instructions.

If you don’t see or can’t use an avatar item, use the following solutions.

Solution 1: Make sure you’re using the correct gamertag

Avatar Store items and avatar awards are available only for the gamertag that purchased or unlocked the item. If you want to use an avatar item with another gamertag, that gamertag must purchase or unlock the item.

Offline gamertags (non-Xbox Live gamertags) can’t use Avatar Store items.

Solution 2: Download the item again

Try downloading the avatar item again from your download history. See Redownload content from Xbox Live.

Solution 3: See if the avatar item appears in the Dashboard

Some games might not support certain avatar items, such as props. To find out if the problem is game-specific, view your avatar in the Xbox Dashboard. If the avatar item works in the Dashboard but not in a game, the game might not support avatar items.

Solution 4: Change the body type or gender of your avatar

Some Avatar Store items and avatar awards are available only for a single body type or gender. Some awards have both male and female versions, which can be different. If you change the body type or gender of your avatar, previously purchased avatar items or unlocked avatar awards might not be available.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Wear or use an avatar item that you have purchased" issue you were reading about or a different issue?