Consoles can be suspended from Xbox Live for a number of reasons including, but not limited to:
Note Customer Support for Xbox Live cannot undo an Xbox Live suspension for a console. Xbox Live console suspensions may also include permanent suspensions of Xbox Live accounts as well.
I have not committed any fraud, I’ve never had action taken against me by the enforcement team, and I know for a fact I have not modified my console. Can you undo my suspension?
The investigations and subsequent actions taken by the Xbox Live enforcement team are conservative in nature. We work very hard to try to fully understand that a console has been modified by looking at a variety of information. Sometimes it’s possible that a previous owner or another user may have performed unauthorized modifications to the console. It is also possible that the purchaser of a used Xbox 360 was not aware the console was modified. In either case we cannot undo the console suspension. We recommend that customers who believe they have not modified their Xbox themselves (or committed other actions on the service to warrant suspension) contact previous owners or users of the console.
For more information about account suspensions and console bans, please visit our Xbox Forums. Members of the Xbox Live Enforcement Team monitor this forum and can tell you why your account or console was suspended.
How do you detect modified consoles?
There are many factors that lead to the suspension of a console and we do not publicly disclose any of those details.
My console has been suspended. Does that mean my Xbox Live account will be suspended as well?
If a console is suspended, what happens to the warranty?
If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. For more information, please see the Xbox 360 Console Warranty.
Can I still be banned if I purchased a modified console second-hand?
Yes. The warranty on a second-hand console is void, and the purchaser assumes the risk for any previous modifications. If you purchase a console that has been previously suspended, you will not be able to connect to Xbox Live.
If I have a banned console, can I still access my achievements and content?
If your account has not been banned, you are still able to recover your account on an unmodified console. This includes accessing your purchased content and your profile, with achievements, as it existed prior to the console ban.
Can I move my hard drive to an unmodified console?
Yes, you may move your hard drive to an unmodified console.
I purchased a console second-hand or from a non-authorized retailer, and the console has been banned. Do I have any recourse?
Consoles bans stay with the console, regardless of owner. Microsoft recommends only buying consoles from authorized Xbox 360 retailers.
I had my console repaired through a non-authorized service center and my console now shows up as banned. What can I do?
Repair or service of your Xbox 360 console by anyone other than Microsoft voids the console warranty and results in a console ban. For more information please see Xbox 360 warranty and repair.
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