File a complaint against another Xbox LIVE player

If you feel that an Xbox LIVE player has violated the Xbox LIVE Code of Conduct , you can file a complaint against that player. This page describes how.

Notes

• If a game has a built-in complaint option, you can file a complaint from within the game. Refer to the documentation that came with the game for instructions.
• If another player hasn’t necessarily violated the code of conduct but you want to avoid playing games with that player, consider filing a player review.
• Filing a complaint won't help you avoid another player on Xbox LIVE. To mute, block, or avoid another player, see Mute, block, or avoid other players on Xbox LIVE.

1. Press the Guide button on your controller.
2. Select Friends, and then go to the Players tab.
3. Select File Complaint. Then, select File Complaint again on the next screen.
4. Select one of the following general reasons for filing the complaint:
   • Profile: The player's gamertag, personal picture, or personal information contains inappropriate material.
   • Text and Voice Communications: The player used vulgar, hateful, harassing, or threatening language in voice or text communications.
   • Video Communications: The player was vulgar, hateful, harassing, or threatening in video communication.
   • Tampering: The player tampered with a game, an Xbox 360 console, Xbox LIVE, or the feedback system.
5. Select one of the following specific reasons for filing the complaint:
   • Profile: Gamertag, Personal Picture, Personal Info, Player Content
   • Text and Voice Communications: Text Message, Voice Message, Voice Chat, In-Game Voice
   • Video Communications: Picture Message, Video Chat
   • Tampering: Feedback Tampering, System Tampering, Cheating
6. Select File Complaint. (Or select Don’t File if you decide not to file the complaint.)

To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:

• How does Enforcement/The Complaint System Work?
• Start here for help on Reporting Users and How to Handle Harassment FAQ

Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.