Troubleshoot Xbox LIVE connection errors

If you can’t connect to Xbox LIVE, do one of the following:

• Try our step-by-step Xbox LIVE Connect Solution.
• Click the error that you’re getting in the list below, and read the troubleshooting article on common Xbox LIVE connection problems.

If you don't know which error you're getting, test your Xbox LIVE connection. Here's how:

1. Press the Guide button on your controller, go to Settings, and then select System Settings.
2. Select Network Settings.
3. Select Wired Network or your wireless network name (if you are prompted to do so).
4. Select Test Xbox LIVE Connection.
5. Select More Info to find out why you can’t connect to Xbox LIVE.

Testing your connection to Xbox LIVE shows you errors and Xbox LIVE service alerts. You can also check for service alerts at Xbox LIVE status.

IP Address Error: Can't obtain an IP address from your router or modem
Can't connect to your wireless network
No Network Hardware Found or Can't detect your network hardware
IP Address Error: Can't connect using a static IP address
Xbox 360 Wireless Adapter is connected but not configured

DNS Error: Your DNS server can't resolve Xbox LIVE server names
Internet Error: Can't access the Internet. There may be a problem with your connection

NAT Error: Your NAT type is set to strict (or moderate) 
MTU Error: Your network does not have a sufficient MTU setting
Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE
ICMP Error: Your router or gateway is not responding to ICMP responses