Error 8015341b occurs when you try to switch your Xbox LIVE gamertag to a different Microsoft account
Problem
You see one of the following error codes and messages when you try to switch your Xbox LIVE gamertag to a different Microsoft account:
Error code: 8015341b Can’t change Microsoft account
Error code: 8015341b Can’t change Windows Live ID
This may mean that your Xbox LIVE account and your Microsoft account are associated with different regions.
Solution
To resolve this problem, check the region of your Microsoft account and change it if necessary. Here's how:
- Sign in to your Microsoft account.
- Under Account summary, select Edit personal info.
- Under Home you can select a different country or region to match the region of your Xbox LIVE account.
- After you’ve changed the country/region to match the region for your Xbox LIVE account, click Save.
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
If these steps didn’t resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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