Can’t play previously downloaded Xbox LIVE content?

If you can’t play or use previously downloaded content, it may be because you're trying to use content associated with another console, and you are not signed into Xbox LIVE. To fix this problem, try the following solutions:

1. Sign in on your console by using the gamertag that you used to purchase the content.


2. Try to play or use the content.

Note If you recently transferred content to a new console, you can play the content on your new console if you sign in using the gamertag that originally purchased the content. If you want to use the transferred content without signing into Xbox LIVE or with a different gamertag, you’ll need to transfer the content licenses to your new console. For information on how to do this, please see Xbox 360 Digital Rights Management.

If your console was repaired or you used the license transfer tool to transfer licenses from one console to another, the locally stored licenses might be out of date. You must download the content again to update the locally stored licenses. Here’s how:

1. On your console, sign in to Xbox LIVE using the gamertag that you used when you originally purchased the content.


2. Go to Settings, and then select System.


3. Select Storage, and then select the location of the item (for example, Hard Drive).


4. Select Games & Apps, and then locate the game and select it.


5. Select the item that you’re having a problem with, and then select Delete.


6. Return to Xbox Home.


7. Go to Settings, and then select Account.


8. Select Download History.


9. Select the item that you are having download problems with, and then select Download Again.

You're using a console that was repaired or exchanged, and the content is still licensed to the previous console. To fix this problem, use the license transfer option on your console to transfer content licenses. For information about how to do this, please see Xbox 360 Digital Rights Management.

Note If content that you previously purchased is no longer available on the Xbox LIVE Marketplace, you won’t be able to transfer the license.

This message means the Call of Duty: Black Ops content you are trying to load does not match the region of your Call of Duty: Black Ops game disc.

To fix this problem, you’ll need to purchase content that matches your Call of Duty: Black Ops game disc region.

Here’s how:

1. Sign into Xbox LIVE on your console.


2. Start Call of Duty: Black Ops.


3. Select Multiplayer.


4. Select Store.


5. Find the item you want to download.
   Note Look for items that list the language of your game disc in the item description.


6. Complete the purchase and download the item again.

After downloading the item in the correct language, you can delete the incorrect language item if you’d like (should be in the Call of Duty: Black Ops Games folder). Please see: Copy, move, or delete Xbox 360 content.

If you are charged for both items, you may be entitled to a refund. Please contact Xbox Support using the Assistance information at the bottom of this page.

Don’t see content that matches your game disc region in the Black Ops store?

The content that you see in the Call of Duty: Black Ops store is based on the region where your Xbox LIVE account was created. If you don’t see content in the language that matches the region of your Call of Duty: Black Ops game disc, you can:

• Use a Call of Duty: Black Ops game disc purchased from the same region as your Xbox LIVE account.


• Use a different Xbox LIVE account (one that matches the Call of Duty: Black Ops game disc region).

'This item is not available from your current location'

This message appears when you try to purchase or download content that is not licensed for the country where you are located. Xbox LIVE determines your geographic location based on your console’s IP address when you sign in. You cannot purchase or download content that is not licensed for your country or region.

You can also get this message if you have an Xbox LIVE child account and your Xbox LIVE account region is New Zealand. Xbox LIVE child accounts cannot download content or purchase Microsoft Points in New Zealand.