Xbox LIVE subscription promotions FAQ

Codes for downloadable games, digital items, and promotional Microsoft Points will be sent to the email address tied to the Xbox LIVE account at the time the code is sent. In most cases, these codes are sent within 10 weeks of the offer expiration date. In some cases, points may be deposited directly into your Xbox LIVE account. This direct deposit will generally occur within 10 weeks, and you will not receive a confirmation email. If you still haven’t received your item after 10 weeks, contact Xbox Support. Valid email required; any promotional redemption code or gift not redeemed or claimed, or returned as non-deliverable, will not be re-sent. Microsoft will not be responsible for any late, lost, misrouted, or non-delivered emails—or any other network, Internet, or other computer or communications-related failures—caused by events beyond the reasonable control of Microsoft.

Yes all promotional Microsoft Points do expire.

If you received points between July 1 and December 31, they will expire on June 30 of the following calendar year.

If you received points between January 1 and June 30, they will expire on December 31 of that same calendar year.

If you received a code for points via email, check the email you received for the expiration details on each specific offer. Promotional redemption codes will be sent to the email address tied to your Xbox LIVE account.

Points may also be deposited directly into your Xbox LIVE account. This direct deposit will generally occur within 10 weeks, and you will not receive a confirmation email.

All emails will be sent to the email address tied to your Xbox LIVE account, in most cases within 10 weeks after you’ve agreed to the offer. A valid email address and Microsoft account are required. Also, check your junk email filters and folders for email delivery. If you still haven’t received your confirmation, please contact Xbox Support.

If you signed up for the Xbox 360 Entertainment For All Plan and have lost or misplaced your activation code or barcode, contact Xbox Support using the Assistance information at the bottom of this page.