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Error C00D07C9 occurs when using the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error code when you’re using the Zune software:

C00D07C9

This may mean that the Zune software can't access the wireless network. This error commonly occurs when you’re away from home, your computer is connected to a public network, and the Windows Firewall is turned on. The Zune software can’t connect through the firewall when your computer is on a public network.

Solution

To establish a connection to a trusted network (work, home, or public), try the following steps.

Windows 8.1

  1. From the Start screen, type control panel, and then select Control Panel in the list of results on the right side of the screen.
  2. Select Network and Internet, and then select Network and Sharing Center.
  3. Select Public network, and then select Work network or Home network.

Now, try using your Zune software again.

Windows 7, Windows Vista, or Windows XP

  1. Select the Start button, select Control Panel, select Network and Internet, and then select Network and Sharing Center.
  2. Select Public network, and then select Work network or Home network.

Now, try using your Zune software again.

On your Zune player

  1. Start the Zune software on your computer, and then connect the Zune player to your computer.
  2. In the Zune software, select Settings at the top of the screen.
  3. Select Device in the upper-left corner, and then select Wireless Sync on the left.
  4. Select Set Up Wireless Sync, and then select Show Advanced Settings.
  5. Enter the wireless network name (SSID) and select a network type if you are prompted.
  6. Enter a network key, password, or a passphrase if you're prompted, and then select OK.
  7. Select Finish.

Now, try using the Zune software again.

Note Make sure that you type the network name (SSID) and your password correctly when you configure the Zune player for wireless sync in the Zune software.

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