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Error C00D0BBE occurs when you burn or sync content using the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error message when using the Zune software to burn or sync content:

Error C00D0BBE

This means that there's a user rights issue with the items you’re trying to burn or sync, and the Zune software can't verify your usage rights for the media that you’re trying to access.

To resolve this problem, try the following solutions.

Solutions

Solution 1: Confirm your Zune account

Make sure that you’re signed in to the same Zune account that you used when you bought the items you’re trying to burn or sync. If this solution works for you, the next time you sign in again, you’ll be asked to verify your usage rights, and then you can continue burning or syncing.

Solution 2: Upgrade your media player's security components

Try upgrading the security components of your digital media player so you can access protected files on your computer again. To do this, go to the Security components upgrade website, and click Upgrade. If the Upgrade button doesn't appear, it means you already have the latest security components.

Solution 3: Test Windows Media DRM and Zune DRM

If your computer came with Windows 7 pre-installed, you might have to test whether Windows Media DRM and Zune DRM function correctly on your computer, and then run the ResetDRM tool. Here's how:

  1. Test Windows Media DRM and Zune DRM:
    1. Download a sample media file. Select Save as to save the file to your computer.

      Note This download tests Windows Media DRM and Zune DRM functionality only; it doesn't resolve error C00D0BBE. A Windows Media DRM-protected media file is a media file that requires Windows DRM and Zune DRM to be fully functional in order for it to play.

    2. Open the downloaded file to play the media file. If you're prompted to install a Windows Media Player component upgrade when you open the media file, click Upgrade.
    3. If you receive an error message about media usage rights when you try to play the media file, you'll need to run the ResetDRM tool.
  2. Run the ResetDRM tool:

    Important The ResetDRM tool deletes all existing Windows Media DRM licenses and Zune DRM licenses on your computer's current installation of Windows 7. Run this tool only if all Windows Media DRM and Zune DRM content playback isn’t working. After you run this tool, you'll have to reacquire DRM licenses for your Windows 7 computer.

    1. Download the ResetDRM tool and save it to your desktop.
    2. Right-click ResetDRM.exe, and then click Run as administrator to reset the Windows Media DRM and Zune DRM systems.

      Note If your computer is running Windows 7 Service Pack (SP1), you'll need to set the ResetDRM.exe file to Windows 7 compatibility mode before it will run. Here's how:

      1. Right-click ResetDRM.exe.
      2. Click Properties, and then click the Compatibility tab.
      3. Click to select Run this program in compatibility mode.

      4. From the list, select Windows 7, and then click OK.
      5. Repeat step b.

  3. Try again to play the test media file that you downloaded in step 1. If the Windows Media DRM-protected media plays successfully, the problem is resolved.
  4. Delete the ResetDRM.exe tool so that you don't accidentally run it again.

If you keep experiencing this problem, contact Xbox Support.

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