Error code C00D11CD or C00D1126 occurs when using the Zune software

Overview

If you see error code C00D11CD or C00D1126 when you’re trying to use the Zune software, it might mean that there are problems with a network connection, with a software installation, or with media license conflicts.

On this page

Problem

If you’re seeing error code C00D11CD or C00D1126, it might mean one of the following things:

  • You lost your Internet connection.
  • The Zune server is down.
  • Something went wrong while installing the Zune Music +Video software.
  • The Zune software detects conflicts with the media licenses for the content that you downloaded on the Zune Music + Video Marketplace.

Solutions

To resolve this problem, try the following solutions:

  • Make sure that you’re playing content from the computer that you set up your account on.
  • Check the status of the Zune service at Xbox Live Service Status. If the service is unavailable, try again later.
  • As obvious as it seems, make sure that you're connected to the Internet. You might have lost your Wi-Fi connection, your service might be down, or your router might be offline and need a simple restart.
  • To check your connection on the computer having the problem:.
    1. Click Start, and then click Control Panel.

      If you’re using Windows 8: From the Start screen, type control panel, and then press Enter to access your control panel screen.

    2. Click or tap Network and Internet, and then click or tap View network status and tasks. This screen will tell you whether you're connected to a network or not.
    3. If you're not connected, click or tap Connect to a network from the status window, and then select an available network.
    4. If it shows you’re connected to the wrong network, select the right one and enter your passcode if requested.
  • If you still can’t connect to the Internet, it could be a problem with your Internet service. You can wait a while and sign in again later, or contact your service provider.
  • Make sure that you entered the correct email address and password. Here are a few tips to consider when signing into your Zune account:
    • Make sure the caps lock key on your keyboard is off.
    • The email and password for your Zune account is the same one you use to sign in to your Microsoft account, which was also called your Windows Live ID.
    • If you recently added or changed a Microsoft account (also called Windows Live ID), and you used an older account to set up your Zune, this new account is not going to sign you in to your Zune account.
    • If you want your Zune account associated with a new Microsoft account and password, the only way you can do this is to open a separate, new Zune account.
  • If you forgot your password, or you can’t sign in using the correct password, try to Reset your password.
  • If you received the error while downloading the Zune software, check for available Microsoft updates, and then reinstall the Zune software:
    1. In your browser, go to Microsoft Update and follow the instructions to install all available updates.

      Note If you have a slow Internet connection, updating your operating system could take hours.

    2. Uninstall the Zune software on your computer and then download the Zune software again. To learn more, go to Download or reinstall the Zune Music + Video software and Zune player software.
  • If this error occurred while buying, downloading, or syncing media items, try signing out of the Zune software and then signing back in. This should automatically update the licenses of the items that you downloaded from the marketplace. In some cases, Microsoft might be unable to resolve media license conflicts.
  • Perform a clean startup procedure to identify any third-party firewall issues. Here’s how:
    1. Go to your System Configuration window. To do this:

      On Windows 8, type msconfig, and then click or tap the icon when it appears on your screen.

      On Windows 7 or Windows Vista, click Start, type misconfig in the Start Search box, and then click msconfig.exe under Programs.

      On Windows XP, click Start, click Run, type msconfig, and then click OK.

    2. On the General tab on the System Configuration window, click or tap Selective Startup.
    3. On the Services tab, select the Hide All Microsoft Services check box, located in the lower-left corner of the window, and then click or tap Disable All.
    4. Click or tap OK, and then click or tap Restart.
    5. Start the Zune software. If you no longer receive the "make sure you’re connected to the Internet" error message, contact your firewall manufacturer to learn how to configure the firewall to work with the Zune software.
  • Add Zune to the Windows firewall exceptions list. Here’s how:

    • On Windows 8 and Windows 7:

      1. Click Start, type firewall.cpl in the Start Search box, and then press Enter.

        On Windows 8: From the Start screen, start to type firewall.cpl, and then click or tap the icon when it appears on your screen.

      2. Click Allow a program through Windows Firewall, in the left column.

        On Windows 8: Click Allow an app or feature through Windows Firewall.

      3. Click or tap Allow another program/app, located in the lower-right corner.
      4. Find and then select Zune in the Add a program/app window, and then click Add.
      5. Select Zune, and then click Add.
      6. Click OK two times to save your changes.
    • On Windows Vista:

      1. Click Start, type firewall.cpl in the Start Search box, and then press Enter.
      2. Click Allow a program through Windows Firewall. If you’re asked for an administrator password or for a confirmation, type the password or click Continue.
      3. Click Add program, and then click Browse.
      4. Locate Zune, and then click Open.

        Note By default, Zune is installed in the C:\Program Files\Zune folder.

      5. Click OK two times to save your changes.
    • On Windows XP

      1. Click Start, click Run, type firewall.cpl, and then click OK.
      2. Click the Exceptions tab.
      3. Click Add Program, and then click Browse.
      4. Locate and select Zune.exe, and then click Open.

        Note By default, Zune is installed to the: C:\Program Files\Zune folder.

      5. Click OK two times to save your changes.
  • Try registering the Wmnetmgr.dll file. To do this, follow these steps on Windows 8, Windows 7, or Windows Vista:

    1. Click Start, type cmd in the Start search box, and then right-click the cmd file when it shows up.

      On Windows 8: From the Start screen, start to type cmd, and then click or tap the Command Prompt icon when it appears on your screen.

    2. Click or tap Run as administrator, and then click Yes.
    3. At the command prompt, type the following commands. Press Enter after each command line:
      cd\windows\system32
      regsvr32 wmnetmgr.dll
    4. At the command prompt, type exit, and then press Enter to close the Command Prompt window.

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