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Error C00D11D0 occurs when you play, sync, or burn a song

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You get the following error when you try to play, sync, or burn a song:

Error code C00D11D0

This may mean that there’s a problem with the Windows Media Digital Rights Management (DRM) system (also called usage rights).


To solve this problem, try the following solutions:

Solution 1: Make sure that you’re signed in to the Zune software with the same Microsoft account (formerly Windows Live ID) you used to set up your Zune account. Then, try to play, sync, or burn the song again.

Solution 2: Check the Xbox Live service status. If the service is unavailable, try again later.

Solution 3: Make sure that you're connected to the Internet. You might have lost your Wi-Fi connection, your service might be down, or your router might be offline and need a simple restart.

To check your Internet connection on the computer having the problem, follow these steps:

  1. Click Start, and then click Control Panel.

    If you’re using Windows 8: Go to your Start screen, type control panel, and then press or tap Enter on your keyboard to access Control Panel.

  2. Click or tap Network and Internet, and then click or tap View network status and tasks. This screen will tell you whether you're connected to a network or not.
  3. If you're not connected, click or tap Connect to a network in the status window, and then select an available network.

    If it shows you’re connected to the wrong network, select the right one and enter your passcode, if you’re prompted for one.

  4. If you still can’t connect to the Internet, there may be a problem with your Internet service. Wait a while and sign in again later, or contact your service provider.

Solution 4: Reset your DRM. If you’re running Windows 7, you can test and reset your DRM. This is a two-step process that includes checking the functionality of Windows Media DRM and Zune DRM. If Windows Media DRM and Zune DRM don’t work, use the ResetDRM tool to reset DRM systems. Here are the steps:

  1. Test whether Windows Media DRM and Zune DRM function correctly on your computer.

    1. Download this sample media file, and save it to your computer.

      Note This Windows Media DRM-protected media file tests Windows DRM and Zune DRM functionality. It doesn’t resolve or fix anything.

    2. Open the downloaded file to play the media. If you’re asked to install a Windows Media Player component, click Upgrade.
    3. If you get an error message about media usage rights when you try to play the file, use the ResetDRM tool, in step 2 below. If you don’t receive an error message, contact support.

  2. Use the ResetDRM tool.

    Important Use the ResetDRM tool only if you can’t get any of your Zune DRM and Windows Media DRM content to play. The ResetDRM tool deletes all existing Zune DRM licenses on your current installation of Windows 7.

    1. Open the ResetDRM tool, and save it to your desktop.
    2. Find the file on your desktop, right-click ResetDRM.exe, click Properties, and then click the Compatibility tab.
    3. Select the check box for Run this program in compatibility mode for, and then select Windows 7 in the dropdown list and click OK.

    If you have Windows Vista or Windows XP: Open the ResetDRM tool, and when the dialog box appears, select Run to run the file immediately or select Save to save it to your computer.

    After you run the program and go through the steps, try playing your song again.

    Important After you run the tool and you can play your music again, we recommend that you delete the ResetDRM.exe file so you don’t run it again by mistake.

  3. Go to the Windows Security component upgrade page and see if you can download a licensing upgrade. If you don’t see the Upgrade button, then you’re already upgraded.

  4. If you have tried all of these solutions but still can’t play your media, contact support.

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